Estrategias de negocios basadas en el análisis de las capacidades en el Aeropuerto Internacional Abel Santamaría
Fecha
2018
Autores
Pérez Pedroso, Yanelys
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Editor
Universidad Central ‘‘Marta Abreu’’ de Las Villas. Facultad de Ingeniería Mecánica e Industrial. Departamento de Ingeniería Industrial
Resumen
La presente investigación se realiza en el Aeropuerto Internacional Abel Santamaría de
Santa Clara, encargado de prestar servicios aeroportuarios, comerciales y de
aprovisionamiento de combustibles. En su contenido, la tesis muestra primeramente la
fundamentación teórica de la investigación, donde se analizan los principales aspectos
relacionados con la formulación de acciones estratégicas y estudios de capacidad. Se
realiza un diagnóstico sobre la situación existente en el aeropuerto, se establecen las
prioridades para las mejoras y se diseñan las estrategias basadas en el análisis de sus
capacidades, en función de elevar los niveles de efectividad, y se proponen las bases de
su sistema de control. Además se ofrecen un conjunto de conclusiones y
recomendaciones, que junto a un grupo de anexos incluidos para una mejor comprensión
del trabajo y el empleo del gestor de referencias bibliográficas EndNote constituyen en
manos de los directivos de la entidad, un instrumento eficaz para la toma de decisiones.
The present investigation is carried out in the Abel Santamaría International Airport of Santa Clara, in charge of providing airport, commercial and fuel supply services. In its content, the thesis first shows the theoretical foundation of the research, where the main aspects related to the formulation of strategic actions and capacity studies are analyzed. A diagnosis is made about the existing situation in the airport, priorities for improvements are established and strategies based on the analysis of their capacities are designed, in order to raise the levels of effectiveness, and the bases of their system of control. In addition, a set of conclusions and recommendations are offered, which together with a group of annexes included for a better understanding of the work and employment of the EndNote bibliographic reference manager, are in the hands of the entity's directors, an effective instrument for making decisions.
The present investigation is carried out in the Abel Santamaría International Airport of Santa Clara, in charge of providing airport, commercial and fuel supply services. In its content, the thesis first shows the theoretical foundation of the research, where the main aspects related to the formulation of strategic actions and capacity studies are analyzed. A diagnosis is made about the existing situation in the airport, priorities for improvements are established and strategies based on the analysis of their capacities are designed, in order to raise the levels of effectiveness, and the bases of their system of control. In addition, a set of conclusions and recommendations are offered, which together with a group of annexes included for a better understanding of the work and employment of the EndNote bibliographic reference manager, are in the hands of the entity's directors, an effective instrument for making decisions.
Descripción
Palabras clave
Aeropuerto Internacional "Abel Santamaría Cuadrado", Villa Clara, Servicios Aeroportuarios