Mejoramiento de la flexibilidad del recurso humano basada en el entrenamiento cruzado en el área de cocina del hotel Dahwa Cayo Santa María
Fecha
2018
Autores
Martell Rosa, Osmel
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Editor
Universidad Central ‘‘Marta Abreu’’ de Las Villas. Facultad de Ingeniería Mecánica e Industrial. Departamento de Ingeniería Industrial
Resumen
Mantener el buen desempeño laboral debe ser el objetivo de cualquier persona que sea dueña de una entidad ya que el recurso humano es el elemento más importante. La presente investigación se realizó en El Hotel Dahwa, ubicado en el Cayo Santa María en el municipio costero de Caibarién, con el objetivo de emplear un procedimiento para potenciar la flexibilidad del recurso humano en el área de cocina para satisfacer necesidades de variabilidad de la carga de trabajo en temporada alta en dicha área. En la presente investigación se utilizó el entrenamiento cruzado como método para el aumento de la flexibilidad laboral, mediante la rotación de trabajadores por diferentes tareas con el objetivo de que éstos desarrollen multi-habilidades, los que les permite potenciarlos como el personal más apto para realizar mejor sus tareas, logrando que se involucren en áreas de la organización que no conocían. La correcta aplicación del procedimiento posibilitó disponer de recursos humanos polivalentes, lo que contribuyó al uso de reservas de productividad no explotadas para satisfacer la demanda variable en temporada alta en el servicio bufet, lo que puede mejorar el nivel de satisfacción del cliente. Entre los principales métodos y técnicas utilizadas se pueden mencionar: entrevistas, encuestas, análisis documental y trabajo con las herramientas del Microsoft Excel.
Maintaining good work performance should be the goal of any person who owns an entity because human resources are the most important element. The present investigation was carried out in the Hotel Dahwa, located in Cayo Santa María in the coastal municipality of Caibarién, with the objective of using a procedure to enhance the flexibility of human resources in the kitchen area to meet the needs of load variability of work in high season in this area. In the present investigation, cross-training was used as a method for increasing labor flexibility, by rotating workers for different tasks with the objective that they develop multi-skills, which allows them to enhance them as the most suitable personnel to perform better their tasks, getting them involved in areas of the organization they did not know. The correct application of the procedure made it possible to have multipurpose human resources, which contributed to the use of unexploited productivity reserves to meet the variable demand in the high season in the buffet service, which can improve the level of customer satisfaction. Among the main methods and techniques used are: interviews, surveys, document analysis and work with Microsoft Excel tools.
Maintaining good work performance should be the goal of any person who owns an entity because human resources are the most important element. The present investigation was carried out in the Hotel Dahwa, located in Cayo Santa María in the coastal municipality of Caibarién, with the objective of using a procedure to enhance the flexibility of human resources in the kitchen area to meet the needs of load variability of work in high season in this area. In the present investigation, cross-training was used as a method for increasing labor flexibility, by rotating workers for different tasks with the objective that they develop multi-skills, which allows them to enhance them as the most suitable personnel to perform better their tasks, getting them involved in areas of the organization they did not know. The correct application of the procedure made it possible to have multipurpose human resources, which contributed to the use of unexploited productivity reserves to meet the variable demand in the high season in the buffet service, which can improve the level of customer satisfaction. Among the main methods and techniques used are: interviews, surveys, document analysis and work with Microsoft Excel tools.
Descripción
Palabras clave
Hotel Dahwa Cayo Santa María, Villa Clara, Organización del Trabajo, Hotelería, Turismo, Recursos Humanos, Flexibilidad laboral