Diagnóstico de la Gestión de la Cadena de Suministro de Tabaco Torcido en Villa Clara
Fecha
2007-07-25
Autores
Aguilar Rodríguez, Yohanis
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Editor
Universidad Central "Marta Abreu" de Las Villas
Resumen
Este trabajo se desarrolló en la Cadena de Suministro de Tabaco Torcido de Villa Clara,
con el propósito de diagnosticar la gestión de dicha cadena y proponer medidas de solución
a los problemas detectados. La investigación se origina por los problemas existentes con el
Nivel de Servicio al Cliente, manifestado en el incumplimiento de los plazos de entrega y las
crecientes devoluciones de productos por problemas de calidad. Además, la cadena
presenta problemas de integración, coordinación y racionalidad en sus procesos por carecer
de técnicas de gestión logísticas que faciliten su diseño y planificación.
Los resultados de la aplicación del procedimiento propuesto permitieron, entre otras
cosas, detectar aquellas oportunidades de mejora de mayor impacto sobre el desempeño de
la cadena, referidas a la materia prima y al estado del parque automotor y de las
instalaciones. También, quedó demostrada la posibilidad de utilizar dicho procedimiento
como instrumento de diagnóstico en otras cadenas similares del país.
This work was developed in the Supply Chain of Bent Tobacco of Villa Clara, with the purpose to diagnose the management of this chain and to propose solution measures to the detected problems. The investigation is originated for the existent problems with the Customers Service Level, manifested in the no compliment of the timeframes delivery and the growing refunds of products due to quality problems. Also, the chain presents integration, coordination and rationality problems in its processes due to the lack of logistical management techniques that facilitate its design and planning. The results of the application of the proposed procedure allowed, among other things, to detect those opportunities of improvement of more impact over the supply chain performance, referred to the raw material and to the state of the automotive park and the installations. Also, was demonstrated the possibility to use this procedure like diagnostic instrument in other similar chains of the country.
This work was developed in the Supply Chain of Bent Tobacco of Villa Clara, with the purpose to diagnose the management of this chain and to propose solution measures to the detected problems. The investigation is originated for the existent problems with the Customers Service Level, manifested in the no compliment of the timeframes delivery and the growing refunds of products due to quality problems. Also, the chain presents integration, coordination and rationality problems in its processes due to the lack of logistical management techniques that facilitate its design and planning. The results of the application of the proposed procedure allowed, among other things, to detect those opportunities of improvement of more impact over the supply chain performance, referred to the raw material and to the state of the automotive park and the installations. Also, was demonstrated the possibility to use this procedure like diagnostic instrument in other similar chains of the country.
Descripción
Palabras clave
Cadena de Suministro de Tabaco Torcido, Villa Clara, Diagnóstico, Gestión de la Calidad