Diagnóstico y Propuesta de Procedimiento General Para el Proceso de Compras en la ECOA No.44
Fecha
2009-06-25
Autores
Morales Carballo, Yuliet
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Editor
Universidad Central "Marta Abreu" de Las Villas
Resumen
La Empresa Constructora de Obras de Arquitectura No.44 (ECOA No.44) , tiene como
principales servicios: brindar servicios de construcción civil y montaje de nuevas obras,
demolición, desmonte, remodelación, reconstrucción y/o rehabilitación de edificaciones.
Se encuentra integrada al Grupo Empresarial de la Construcción (GECONS) en Villa
Clara, grupo el cual reúne a las empresas constructoras más grandes de la provincia
siendo estas la competencia de la ECOA No. 44. Es por tanto necesario revisar su
sistema logístico específicamente, la logística de aprovisionamiento, en particular, el
proceso de compras siendo este último un punto vulnerable y relativamente fácil de
mejorar. En la presente investigación se diagnostica y se proponen mejoras para
algunos de los sub-procesos claves de la gestión de compras. Para cumplimentar este
objetivo ha sido necesario la aplicación de técnicas, propuestas de procedimientos y
métodos para mejorar la gestión de los procesos de compra, ya que la carencia de
procedimientos que permita el cumplimiento de dicho objetivo ha ocasionado repetidas
demoras en la entrega de las obras en el tiempo previsto y dificultades económicas en la
empresa. Para hacer realidad ese propósito se proponen y aplican técnicas cuantitativas
que permiten dar solución a los principales problemas detectados en el proceso de
compra, las que una vez implementadas contribuirán a elevar el nivel de servicio al
cliente.
The Works of Architecture Company No.44 (ECOA No.44), has as main services: to offer services of civil construction and assembly of new works, demolition, dismount, remodeling, reconstruction and/or rehabilitation of constructions. It is integrated to the Managerial Group of Construction (GECONS) in Villa Clara, group which gathers the bigger manufacturers companies’ of the county being these, the competition of the ECOA No. 44. It is therefore necessary to revise their logistical system specifically, the provisioning logistics, in particular, the process of purchases being this last one a vulnerable and relatively easy point of improving. In present investigation it is diagnosed and they intend improvements for some of the key sub-processes of the purchases management. To execute this objective it has been necessary the application of technical, proposals of procedures and methods to improve the administration of the purchase processes, since the lack of procedures that allows the execution of this objective has caused repeated delays in the delivery of the works in the foreseen time and economic difficulties in the company. To make reality that purpose they intend and they apply technical quantitative that allow to give solution to the main problems detected in the purchase process, those that once implemented they will contribute to elevate the level of service to the client.
The Works of Architecture Company No.44 (ECOA No.44), has as main services: to offer services of civil construction and assembly of new works, demolition, dismount, remodeling, reconstruction and/or rehabilitation of constructions. It is integrated to the Managerial Group of Construction (GECONS) in Villa Clara, group which gathers the bigger manufacturers companies’ of the county being these, the competition of the ECOA No. 44. It is therefore necessary to revise their logistical system specifically, the provisioning logistics, in particular, the process of purchases being this last one a vulnerable and relatively easy point of improving. In present investigation it is diagnosed and they intend improvements for some of the key sub-processes of the purchases management. To execute this objective it has been necessary the application of technical, proposals of procedures and methods to improve the administration of the purchase processes, since the lack of procedures that allows the execution of this objective has caused repeated delays in the delivery of the works in the foreseen time and economic difficulties in the company. To make reality that purpose they intend and they apply technical quantitative that allow to give solution to the main problems detected in the purchase process, those that once implemented they will contribute to elevate the level of service to the client.
Descripción
Palabras clave
Servicio al Cliente, Grupo Empresarial de la Construcción, Villa Clara, Empresa Constructora de Obras de Arquitectura No.44, Gestión Logística