Diseño del Sistema de Gestión Integrada de Calidad, Medio Ambiente y Seguridad y Salud del Trabajo para la Empresa ISLAZUL Villa Clara.
Fecha
2010-07-24
Autores
Gainza Pérez, Walkis
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Editor
Universidad Central "Marta Abreu" de Las Villas
Resumen
La necesidad de lograr y mantener determinados niveles de competitividad, así como, alcanzar resultados eficaces y eficientes en la gestión ha exigido a la nueva empresa hotelera un cambio de mentalidad en la forma de administrar y gestionar. Las empresas turísticas gestionan, comercializan, administran y prestan servicios en actividades de viajes, alojamientos, recreación, gastronomía y ocio. Motivado entre otros factores por la necesidad de diseñar un Sistema de Gestión Integrado (SGI) como parte del Sistema de Dirección y Gestión Empresarial Cubano que aplica la empresa hotelera Islazul Villa Clara la presente investigación tiene como objetivo, diseñar el Sistema de Gestión Integrada en la empresa hotelera Islazul Villa Clara objeto de estudio. El mismo se realizará a partir del diagnóstico estratégico en la empresa hotelera. Como principal resultado se obtiene un diseño que permite la posterior implantación del sistema, el cual colabora a gestionar servicios de excelencia, eficaces y eficientes que, como producto turístico, se desarrollan en las actividades de la hospitalidad. El diseño del sistema se sustenta en la aplicación de diversas técnicas, principios y tendencias modernas en la gestión de empresas, reconocidas en el estado del arte de la investigación bibliográfica realizada. Para validar la hipótesis se realizó la propuesta para el diseño del sistema, que enfatiza los principales pasos y fases, pues este logra la identificación, selección, definición y caracterización de los sistemas involucrados. Entre los principales métodos y técnicas utilizadas se pueden mencionar: observación directa, entrevistas, análisis de documentos y análisis de la matriz DAFO.
The need to achieve and maintain certain levels of competitiveness, as well as achieving effective results and efficient management, has demanded that the new hotel company a change of mindset in how to administer and manage. Tour companies manage, market, and provide only travel, accommodation, recreation, food or similar services. Among other factors motivated by the need to design an Integrated Management System (IMS) as part of Management System and Business Management Cuban hotel company that applies the Villa Clara Islazul this research aims to design the Integrated Management System in Islazul Hotel Santa Clara company under study. The same will be made from the strategic assessment in the hotel company. As the main result is a design that allows the subsequent implementation of the system, which helps to manage excellent services and efficient systems, as tourism product developed in the entertainment activities. The system design is based on the application of various techniques, principles and modern trends in business management, recognized in the state of the art of bibliographical research. To validate the hypothesis made the proposal for the design of the system, which emphasizes the major steps and phases, as this achieves the identification, selection, identification and characterization of the systems involved. Among the main methods and techniques include: direct observation, interviews, document analysis and SWOT analysis matrix.
The need to achieve and maintain certain levels of competitiveness, as well as achieving effective results and efficient management, has demanded that the new hotel company a change of mindset in how to administer and manage. Tour companies manage, market, and provide only travel, accommodation, recreation, food or similar services. Among other factors motivated by the need to design an Integrated Management System (IMS) as part of Management System and Business Management Cuban hotel company that applies the Villa Clara Islazul this research aims to design the Integrated Management System in Islazul Hotel Santa Clara company under study. The same will be made from the strategic assessment in the hotel company. As the main result is a design that allows the subsequent implementation of the system, which helps to manage excellent services and efficient systems, as tourism product developed in the entertainment activities. The system design is based on the application of various techniques, principles and modern trends in business management, recognized in the state of the art of bibliographical research. To validate the hypothesis made the proposal for the design of the system, which emphasizes the major steps and phases, as this achieves the identification, selection, identification and characterization of the systems involved. Among the main methods and techniques include: direct observation, interviews, document analysis and SWOT analysis matrix.
Descripción
Palabras clave
Empresa Hotelera ISLAZUL, Gestión Integrada, Gestión Empresarial, Sistema de Gestión Integrado