Planificación estratégica de los recursos humanos para el área de Alojamiento del Hotel Playa Cayo Santa María
Fecha
2014-06-24
Autores
Cabrera Díaz, Manuel Alejandro
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Editor
Universidad Central "Marta Abreu" de Las Villas
Resumen
La contribución a la elevación del desempeño de las organizaciones, constituye hoy una necesidad para optimizar el empleo de los recursos en satisfacción de las necesidades presentes y futuras de la sociedad eficientemente. El hotel Playa Cayo Santa Maria lucha hoy por posicionarse dentro de la vanguardia en el destino Cayos de Villa Clara. Sin embargo en estudios previos se pudo constatar que la gestión de RR.HH presenta deficiencias en su operación. Es por eso que el presente trabajo se propone como objetivo general: elaborar la planificación estratégica de los recursos humanos (PERH) para el área de alojamiento del hotel Playa Cayo Santa María y de esta forma proveer de herramientas y técnicas. Para
ello se realiza una investigación bibliográfica de la literatura científica para indagar en definiciones, fundamentos, modelos, procedimientos y tendencias actuales de la gestión de recursos humanos en la hotelería. Posteriormente, se selecciona un procedimiento científicamente fundamentado debido a su pertinencia y su aplicación al hotel caso de estudio, realizándose un diagnóstico del estado actual de la PRH, elemento clave a tener en cuenta en la operación de las empresas exitosas en la actualidad. El principal resultado que se obtiene es la elaboración
de la PERH que contiene la plantilla y los perfiles de competencias idóneos para el área de alojamiento, para con ello dar solución a la deficiencia encontrada.
The contribution to the elevation of the performance of organizations is today a need to optimize the use of resources in satisfaction of the present and future needs of the society efficiently. The hotel Playa Cayo Santa Maria fights today to have a remarkable position within the bests in the Villa Clara Key’s resort. However it could be verified in previous studies that Human Resources management has deficiencies in its operation. That is the reason why in the present research paper is proposed as general objective: To elaborate the strategic planning of human resources for the area of lodge of the hotel Playa Cayo Santa María and in this way to provide tools and techniques. To do that we elaborate a bibliographic investigation of scientific literature to look for definitions, statements, models, procedures and present-day tendencies of the steps of human resources in hotels. Then we select a procedure scientifically due to its pertinence and his application to the hotel itself, diagnosing the present-day status of the human resources planning process, element to have into account in successful companies’ operation. The principal result is to obtain the elaboration of the strategic planning of human resources that contains the template and the profiles of suitable competitions for the area of lodge, and with it giving solution to the found deficiencies.
The contribution to the elevation of the performance of organizations is today a need to optimize the use of resources in satisfaction of the present and future needs of the society efficiently. The hotel Playa Cayo Santa Maria fights today to have a remarkable position within the bests in the Villa Clara Key’s resort. However it could be verified in previous studies that Human Resources management has deficiencies in its operation. That is the reason why in the present research paper is proposed as general objective: To elaborate the strategic planning of human resources for the area of lodge of the hotel Playa Cayo Santa María and in this way to provide tools and techniques. To do that we elaborate a bibliographic investigation of scientific literature to look for definitions, statements, models, procedures and present-day tendencies of the steps of human resources in hotels. Then we select a procedure scientifically due to its pertinence and his application to the hotel itself, diagnosing the present-day status of the human resources planning process, element to have into account in successful companies’ operation. The principal result is to obtain the elaboration of the strategic planning of human resources that contains the template and the profiles of suitable competitions for the area of lodge, and with it giving solution to the found deficiencies.
Descripción
Palabras clave
Gestión de Recursos Humanos, Alojamiento Turístico, Entidades Hoteleras, Hotel Playa Cayo Santa María