Aplicación de un procedimiento para la gestión de riesgos en el proceso de distribución de energía en la empresa eléctrica de Villa Clara
Fecha
2018
Autores
García Monteagudo, Mirtha María
Título de la revista
ISSN de la revista
Título del volumen
Editor
Universidad Central ‘‘Marta Abreu’’ de Las Villas. Facultad de Ingeniería Mecánica e Industrial. Departamento de Ingeniería Industrial
Resumen
La presente investigación se realiza en la Empresa Eléctrica de Villa Clara, con el objetivo de aplicar un procedimiento para la gestión de riesgos en el proceso de distribución de energía eléctrica, que contribuya a detectar, evaluar y prevenir las fallas y sus efectos en la calidad del servicio. Para el cumplimiento de este objetivo se utilizan técnicas como revisión bibliográfica, revisión de documentos, consulta a especialistas, observación directa, método de expertos, Análisis Modal de Fallos y Efectos, entre otras. Se realiza una revisión bibliográfica sobre la gestión de riesgos, y se selecciona el procedimiento de (Escoriza Martínez, 2010), el cual es aplicado al proceso de servicio luego de haber realizado un diagnóstico de la situación actual de la organización. Como principales resultados se identificaron los posibles modos de fallos que pueden existir durante la realización del proceso que tiene como elemento clave el transformador y sobre el cual gira la investigación, para los cuales se realizó una propuesta de mejora.
The present investigation is carried out in the Electric Company of Villa Clara, with the objective of applying to a procedure for risk management in the electric power distribution process, which contributes to detect, and prevent failures and their effects on quality from service. For the fulfillment of this objective, techniques are used such as bibliographic review, review of documents, consultation of specialists, direct observation, expert method, Modal Analysis of Failures and Effects, among others. A bibliographic review on risk management was carried out, and the procedure of (Escoriza Martínez, 2010) was selected, which has been applied to the service process after having made a diagnosis of the current situation of the organization. The main results were identified in the examples that exist in the realization of the process that has as a key element the transformer and in which the research revolves, for which an improvement proposal was made.
The present investigation is carried out in the Electric Company of Villa Clara, with the objective of applying to a procedure for risk management in the electric power distribution process, which contributes to detect, and prevent failures and their effects on quality from service. For the fulfillment of this objective, techniques are used such as bibliographic review, review of documents, consultation of specialists, direct observation, expert method, Modal Analysis of Failures and Effects, among others. A bibliographic review on risk management was carried out, and the procedure of (Escoriza Martínez, 2010) was selected, which has been applied to the service process after having made a diagnosis of the current situation of the organization. The main results were identified in the examples that exist in the realization of the process that has as a key element the transformer and in which the research revolves, for which an improvement proposal was made.
Descripción
Palabras clave
Villa Clara, Empresa Eléctrica, Gestión de Riesgos, Calidad del Servicio, Organización