Procedimiento para la identificación, validación y certificación de las competencias laborales en la UEB Recape VC “David Díaz Guadarrama”
Fecha
2017
Autores
Lorenzo Roche, Laury
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Editor
Universidad Central "Marta Abreu" de Las Villas. Facultad de Ingeniería Mecánica e Industrial. Departamento de Ingeniería Industrial
Resumen
Los recursos humanos son uno de los componentes más importantes de las empresas cubanas, ya que constituyen un elemento de diferenciación en el que se pueden basar las ventajas competitivas, esto conlleva a que las empresas tengan la necesidad de desarrollar las competencias de sus trabajadores como requisito del Sistema de Gestión de Calidad (SGC). La UEB Recape Villa Clara no está ajena a esta situación, actualmente tiene implementado un SGC según la NC-ISO 9001:2008, pero está en transición a la nueva norma NC-ISO 9001:2015. Por lo tanto, la inexistencia de un procedimiento para identificar, validar y certificar las competencias dentro del SGC en la UEB Recape Villa Clara que satisfaga los requisitos de la NC-ISO 9001:2015 referidos a esta temática, constituyó el problema científico a resolver de esta investigación. En su contenido, esta tesis muestra el marco teórico-referencial de la investigación, con énfasis en los métodos más empleados en la práctica actual para identificar, validar y certificar las competencias. Como solución al problema científico planteado, se expone el desarrollo de un procedimiento general, que alineado con las estrategias nacionales en materia de GRH y el SGC constituyen los principales aportes de la investigación. Finalmente, se muestra la viabilidad de la solución desarrollada mediante su aplicación en la UEB Recape Villa Clara, que permitió identificar, validar y certificar las competencias de esta entidad, tanto de sus procesos claves de Contratación y comercialización de los servicios y Recape de neumáticos en frío y caliente como de los principales puestos de trabajo.
Human resources are one of the most important components of Cuban companies, since they constitute an element of differentiation on which competitive advantages can be based. This means that companies have the need to develop the competencies of their workers as a requirement Of the Quality Management System (QMS). UEB Recape Villa Clara is no stranger to this situation, currently has implemented a GSC according to the NC-ISO 9001: 2008, but is in transition to the new standard NC-ISO 9001: 2015. Therefore, the lack of a procedure to identify, validate and certify the competences within the GSC in the UEB Recape Villa Clara that satisfies the requirements of NC-ISO 9001: 2015 referred to this subject, was the scientific problem to solve this investigation. In its content, this thesis shows the theoretical-referential framework of the research, with emphasis on the methods most used in the current practice to identify, validate and certify the competences. As a solution to the scientific problem posed, the development of a general procedure is presented, aligned with the national strategies on HRM and the GSC are the main contributions of the research. Finally, the feasibility of the solution developed through its application in the UEB Recape Villa Clara was demonstrated, which allowed to identify, validate and certify the competences of this entity, both of its key processes of Recruitment and commercialization of services and Recap of tires in Cold and hot as the main jobs.
Human resources are one of the most important components of Cuban companies, since they constitute an element of differentiation on which competitive advantages can be based. This means that companies have the need to develop the competencies of their workers as a requirement Of the Quality Management System (QMS). UEB Recape Villa Clara is no stranger to this situation, currently has implemented a GSC according to the NC-ISO 9001: 2008, but is in transition to the new standard NC-ISO 9001: 2015. Therefore, the lack of a procedure to identify, validate and certify the competences within the GSC in the UEB Recape Villa Clara that satisfies the requirements of NC-ISO 9001: 2015 referred to this subject, was the scientific problem to solve this investigation. In its content, this thesis shows the theoretical-referential framework of the research, with emphasis on the methods most used in the current practice to identify, validate and certify the competences. As a solution to the scientific problem posed, the development of a general procedure is presented, aligned with the national strategies on HRM and the GSC are the main contributions of the research. Finally, the feasibility of the solution developed through its application in the UEB Recape Villa Clara was demonstrated, which allowed to identify, validate and certify the competences of this entity, both of its key processes of Recruitment and commercialization of services and Recap of tires in Cold and hot as the main jobs.
Descripción
Palabras clave
UEB Recape Villa Clara, Recursos Humanos, Competencias Laborales