Intervención ergonómica en procesos de la cocina central del Hospital Pediátrico Docente Universitario “José Luis Miranda”
Fecha
2017
Autores
Moya León, Luis Alberto
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Editor
Universidad Central "Marta Abreu" de Las Villas. Facultad de Ingeniería Mecánica e Industrial. Departamento de Ingeniería Industrial
Resumen
La presente investigación se realiza en el Hospital Provincial PediátricoUniversitario ¨José Luis Miranda¨ ubicado en el municipio de Santa Clara perteneciente a la provincia de Villa Clara. Su objetivo es realizar una evaluación ergonómica de un proceso de trabajo a partir de conocer en el Departamento de Recursos Humanos que existen varios trabajadores con ausencias por certificado médico al presentar dolencias músculo-esqueléticas en diferentes regiones del cuerpo. Se parte para desarrollar el estudio de evaluar el estado del arte y de la práctica relacionada con el tema objeto de estudio teórico que es la ergonomía y, en particular, las intervenciones ergonómicas en los sistemas de trabajo; sin obviar las particularidades de las áreas hospitalarias y la atención que recibe desde la disciplina ergonomía.Se emplean técnicas generales como la encuesta, la entrevista, la observación directa y se profundiza aplicando técnicas ergonómicas reunidas en un procedimiento para la evaluación ergonómica que es puesto en práctica. El principal resultado obtenido radica en la falta de compatibilidad ergonómica en el proceso de trabajo seleccionado y la propuesta de soluciones para la mejora del flujo del proceso en el objeto de estudio práctico seleccionado. Como principal conclusión se obtuvo que es preciso poner en práctica las propuestas tanto para la mejora del bienestar de los trabajadores como para elevar la calidad del servicio que se presta.
The present investigation is carried out in the "José Luis Miranda" Pediatric University Provincial Hospital located in the municipality of Santa Clara belonging to the province of Villa Clara. Its objective is to carry out an ergonomic evaluation of a work process based on knowing in the Human Resources Department that there are several workers with absences by medical certificate when presenting musculoskeletal complaints in different regions of the body. We start to develop the study of evaluating the state of the art and of the practice related to the subject of theoretical study object that is the ergonomics and, in particular, the ergonomic interventions in the systems of work; without forgetting the particularities of the hospital areas and the attention received from the ergonomics discipline. General techniques are used, such as the survey, the interview, the direct observation and it is deepened by applying ergonomic techniques gathered in a procedure for the ergonomic evaluation that is put into practice. The main result obtained lies in the lack of ergonomic compatibility in the selected work process and the proposal of solutions to improve the flow of the process in the selected practical study object. The main conclusion was that the proposals must be put into practice both to improve the welfare of the workers and to improve the quality of the service provided.
The present investigation is carried out in the "José Luis Miranda" Pediatric University Provincial Hospital located in the municipality of Santa Clara belonging to the province of Villa Clara. Its objective is to carry out an ergonomic evaluation of a work process based on knowing in the Human Resources Department that there are several workers with absences by medical certificate when presenting musculoskeletal complaints in different regions of the body. We start to develop the study of evaluating the state of the art and of the practice related to the subject of theoretical study object that is the ergonomics and, in particular, the ergonomic interventions in the systems of work; without forgetting the particularities of the hospital areas and the attention received from the ergonomics discipline. General techniques are used, such as the survey, the interview, the direct observation and it is deepened by applying ergonomic techniques gathered in a procedure for the ergonomic evaluation that is put into practice. The main result obtained lies in the lack of ergonomic compatibility in the selected work process and the proposal of solutions to improve the flow of the process in the selected practical study object. The main conclusion was that the proposals must be put into practice both to improve the welfare of the workers and to improve the quality of the service provided.
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Palabras clave
Hospital Provincial Pediátrico Universitario ¨José Luis Miranda¨, Santa Clara, Ergonomía, Evaluación Ergonómica