Diseño y aplicación de un procedimiento para el cálculo y análisis de los costos asociados a la calidad en el taller de materiales de la construcción de la UEB PROVARI.
Fecha
2011-07-25
Autores
Aldana Fernández, Daymi
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Editor
Universidad Central "Marta Abreu" de Las Villas
Resumen
La siguiente investigación fue realizada en el taller de materiales de la construcción de la UEB PROVARI perteneciente al MININT ubicada en el municipio de Santa Clara, con el objetivo de diseñar y aplicar un procedimiento para el cálculo y análisis de los costos asociados a la calidad que permita a la dirección de la entidad identificar los problemas y tomar las acciones correctas para alcanzar un mejoramiento de la calidad de los productos y servicios. Al aplicarse el procedimiento propuesto fue elaborada una instrucción de trabajo para el cálculo y análisis de los costos asociados a la calidad quedando organizada la información para la recopilación y análisis de estos costos, además de obtenerse como problema a analizar el alto porciento de fallas internas, lo que significa que la empresa debe tomar medidas enfocadas a la prevención de las no conformidades. Se emplearon diferentes métodos y técnicas como diagrama de flujo, de Paretto, diagrama causa- efecto, gráfico de pastel, observación directa y revisión de documentos.
The following research was carried out in the construction materials workshop of the UEB PROVARI that belongs to the MININT and it is located in Santa Clara. The objective of this research is to design and to apply a procedure in order to calculate and analyze the costs associated to quality so that the direction of the entity can identify the problems and consequently can take the right actions in order to reach an improvement of products and services quality. While the proposed procedure was applied it was elaborate a work instruction for calculating and analyzing the costs associated to quality so that the information is organized for this costs. Besides, was detected as a problem to analyze the high percentage of internal faults, which means that the enterprise must take measures focusing on the prevention of the unapprovals. Diferent methods and technique were used, for example Paretto's and of flow, diagrams cause –effect, graph of pastel, direct observation and checking of documents.
The following research was carried out in the construction materials workshop of the UEB PROVARI that belongs to the MININT and it is located in Santa Clara. The objective of this research is to design and to apply a procedure in order to calculate and analyze the costs associated to quality so that the direction of the entity can identify the problems and consequently can take the right actions in order to reach an improvement of products and services quality. While the proposed procedure was applied it was elaborate a work instruction for calculating and analyzing the costs associated to quality so that the information is organized for this costs. Besides, was detected as a problem to analyze the high percentage of internal faults, which means that the enterprise must take measures focusing on the prevention of the unapprovals. Diferent methods and technique were used, for example Paretto's and of flow, diagrams cause –effect, graph of pastel, direct observation and checking of documents.
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Palabras clave
UEB PROVARI, MININT, Gestión de la Calidad, Control de Calidad, Quality Control, Villa Clara