Perfiles de competencias para el área de animación en el Hotel Hola Club Rancho Luna-Faro Luna
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Fecha
2014-06-24
Autores
Jassa García, Naisa
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Editor
Universidad Central "Marta Abreu" de Las Villas
Resumen
En la actualidad el incremento de la competitividad entre las organizaciones turísticas cubanas ha incentivado el desarrollo de sus recursos humanos como elemento diferenciador, capaz de generar una demanda de productos y servicios, a partir de una adecuada formación y utilización del hombre. El Hotel Hola Club Rancho Luna- Faro de Luna, entidad turística ubicada en el destino Cienfuegos se encuentra inmerso en el proceso de análisis y descripción de sus puestos de trabajo. Sin embargo, una de sus áreas claves, el área de animación del hotel, todavía carece de sus perfiles de competencias lo cual conduce a que el personal seleccionado para ocupar estos puestos de trabajo en ocasiones, no cumpla con los requisitos que realmente se necesita, convirtiéndose en una dificultad que afecta la Gestión de los Recursos Humanos de la entidad. Como una contribución en este sentido, la presente investigación se establece como objetivo general diseñar los perfiles de competencia para el área de animación en el Hotel Hola Club Rancho Luna -Faro de Luna. Para ello se consideraron un conjunto de concepciones teórico metodológicas sobre la Gestión de Recursos Humanos y su vinculación a la hotelería, seleccionándose y aplicándose un procedimiento validado científicamente que posibilitó el diseño de los perfiles de competencias para los puestos de Animador turístico y Jefe de animación del hotel, siendo este el aporte fundamental de la presente investigación.
At present the increase of the competitiveness among Cuban tourist organizations has motivated the development of its humans resources as a differentiator element, capable of generate a demand of products and services, based on the proper training and use of man. Nowadays, Hola Club Hotel Rancho Luna-Faro de Luna Hotel, tourist entity located in Cienfuegos destination, is developing the process of analysis and description of its jobs. However, one of its key areas, the entertainment area still lacks of its competency profiles which cause that the selected staff for these jobs sometimes do not have the necessary requirements, constituting one of the difficulties affecting Human Resources Management. As a contribution, the present investigation establish as general objective to design the competency profiles for the entertainment area of Hola Club Hotel Rancho Luna-Faro de Luna Hotel. In order to achieve this objective were considered a set of theoretical and methodological conceptions of Human Resources Management and its link to the hotel industry, selecting and applying a scientifically validated procedure that enabled the design of competency profiles for the positions of Hotel Entertainer and Chief Entertainer, constituting this, the main contribution of this research
At present the increase of the competitiveness among Cuban tourist organizations has motivated the development of its humans resources as a differentiator element, capable of generate a demand of products and services, based on the proper training and use of man. Nowadays, Hola Club Hotel Rancho Luna-Faro de Luna Hotel, tourist entity located in Cienfuegos destination, is developing the process of analysis and description of its jobs. However, one of its key areas, the entertainment area still lacks of its competency profiles which cause that the selected staff for these jobs sometimes do not have the necessary requirements, constituting one of the difficulties affecting Human Resources Management. As a contribution, the present investigation establish as general objective to design the competency profiles for the entertainment area of Hola Club Hotel Rancho Luna-Faro de Luna Hotel. In order to achieve this objective were considered a set of theoretical and methodological conceptions of Human Resources Management and its link to the hotel industry, selecting and applying a scientifically validated procedure that enabled the design of competency profiles for the positions of Hotel Entertainer and Chief Entertainer, constituting this, the main contribution of this research
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Palabras clave
Animación, Hotelería, Gestión por Competencia