Diseño e implementación de procedimientos para la integración documental de los Sistemas de Gestión de la Calidad, sistema de dirección y gestión empresarial y sistema de control interno en la EMI Cmte Ernesto Che Guevara.
Fecha
2010-07-22
Autores
Carrazana Duvernal, Yusimí
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Editor
Universidad Central "Marta Abreu" de Las Villas
Resumen
El presente trabajo tiene como objetivo, implementar procedimientos para lograr la integración del Sistema de Dirección y Gestión Empresarial (Decreto Ley 252/07), Sistema de Control Interno (Resolución 297/03 del MFP) y el Sistema de Gestión de Calidad NC ISO 9001:2008 para su aplicación práctica en la EMI “Cdte. Ernesto Che Guevara”, para contribuir al mejoramiento de su gestión. Primeramente se realiza la fundamentación teórica, realizando un profundo estudio bibliográfico sobre cada uno de los sistemas, enfatizando en las particularidades en el Sistema de Gestión Integrado, quedando elaborado el marco conceptual que sustenta la investigación. Posteriormente se realizó una caracterización de la situación actual EMI “Cdte. Ernesto Che Guevara” que permite alcanzar una idea clara de la dimensión de la misma, la diversidad de las producciones y servicios que realiza y el estado de aplicación de cada uno de los tres sistemas, antes mencionados, por separado. En un último momento, se implementaron los procedimientos que nos llevan al Sistema de Gestión Integrado. Para obtener toda la información necesaria se utilizaron diferentes herramientas investigativas tales como: revisión de documentos, entrevistas, técnica de trabajo en grupos, observación directa y método de expertos.
The present work has as objective, to implement procedures to achieve the integration of the System of Address and Managerial Administration (I Decree Law 252/07), System of Internal Control (Resolution 297/03 of the MFP) and the System of Administration of Quality NC ISO 9001:2008 for its practical application in the EMI Cdte. Ernesto Che Guevara", to contribute to the improvement of its administration. Firstly he/she is carried out the theoretical foundation, carrying out a deep bibliographical study on each one of the systems, emphasizing in the particularities in the Integrated System of Administration, being elaborated the conceptual mark that sustains the investigation. Later on he/she was carried out a characterization of the current situation EMI Cdte. Ernesto Che Guevara that allows to reach a clear idea of the dimension of the same one, the diversity of the productions and services that he/she carries out and the application state of each one of the three systems, before mentioned, for separate. In a last moment, the procedures were implemented that take us to the Integrated System of Administration. To obtain all the necessary information different such investigative tools they were used as: revision of documents, interviews, work technique in groups, direct observation and experts' method
The present work has as objective, to implement procedures to achieve the integration of the System of Address and Managerial Administration (I Decree Law 252/07), System of Internal Control (Resolution 297/03 of the MFP) and the System of Administration of Quality NC ISO 9001:2008 for its practical application in the EMI Cdte. Ernesto Che Guevara", to contribute to the improvement of its administration. Firstly he/she is carried out the theoretical foundation, carrying out a deep bibliographical study on each one of the systems, emphasizing in the particularities in the Integrated System of Administration, being elaborated the conceptual mark that sustains the investigation. Later on he/she was carried out a characterization of the current situation EMI Cdte. Ernesto Che Guevara that allows to reach a clear idea of the dimension of the same one, the diversity of the productions and services that he/she carries out and the application state of each one of the three systems, before mentioned, for separate. In a last moment, the procedures were implemented that take us to the Integrated System of Administration. To obtain all the necessary information different such investigative tools they were used as: revision of documents, interviews, work technique in groups, direct observation and experts' method
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Palabras clave
Empresa Militar Industrial “Comandante. Ernesto Che Guevara", Villa Clara, Sistema de Dirección y Gestión Empresarial (SDGE), Norma ISO 9001:2008