Estrategia para la toma de decisiones en la gestión de inventarios en la Empresa de Telecomunicaciones de Cuba S.A. - ETECSA
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Fecha
2011-07-20
Autores
Portal Boza, Malena
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Editor
Universidad Central "Marta Abreu" de Las Villas
Resumen
La presente investigación tiene como propósito el diseño de una estrategia integradora que favorezca la toma de decisiones en la gestión de inventarios de la Empresa de Telecomunicaciones de Cuba S.A. (ETECSA), lo cual contribuirá a la mejora continua en el servicio que se presta hacia los clientes internos, así como en el desempeño organizacional de la misma. A partir del diagnóstico realizado teniendo en cuenta la caracterización general de la empresa y los aspectos abordados en la revisión bibliográfica realizada acerca de lo planteado por varios autores, sobre conceptos y antecedentes del proceso de toma de decisiones, gestión de inventarios y estrategia, así como la relación entre ellos, y su significación dentro del sector de las telecomunicaciones y específico en ETECSA se construyó la base para el diseño de la propuesta. La estrategia fue diseñada en tres etapas: análisis estratégico,
formulación e implementación. Para el desarrollo de la misma fueron utilizados técnicas heurísticas, instrumentos y herramientas potenciales como el Diagrama Causa – Efecto y la Matriz OVAR, llevando su aplicación a la gestión de inventarios como problema de la práctica con la participación de expertos que contribuyeron a su validación. El diseño de la estrategia propuesta permitió demostrar que la aplicación del proceso de toma de decisiones para la gestión de inventarios mediante un enfoque estratégico e integrado contribuye al logro de una toma de decisiones efectivas y al mejoramiento continuo en la gestión de los inventarios de ETECSA.
This research aims to design an integrated strategy that promotes decision-making in the management of inventories of the Telecommunications Company of Cuba SA (ETECSA), which contribute to continuous improvement in service provided to internal customers as well as organizational performance of it. Based on the diagnosis made taking into account the general characterization of the company and the issues raised in the literature review about the issues raised by several authors, concepts and background to the decision-making, inventory management and strategy, and the relationship between them and their significance within the telecommunications sector and specific ETECSA built the basis for the design of the proposal. The strategy was designed in three stages: strategic analysis, formulation and implementation. For the development of the same techniques were used heuristic tools and as potential tools Diagram Cause - Effect and the Matrix OVAR, bringing its application to inventory management as a problem of practice with the participation of experts who contributed to their validation. The design of the proposed strategy was able to demonstrate that the application of decision-making process for inventory management through a strategic and integrated approach contributes to effective decision making and continuous improvement in the management of inventories ETECSA.
This research aims to design an integrated strategy that promotes decision-making in the management of inventories of the Telecommunications Company of Cuba SA (ETECSA), which contribute to continuous improvement in service provided to internal customers as well as organizational performance of it. Based on the diagnosis made taking into account the general characterization of the company and the issues raised in the literature review about the issues raised by several authors, concepts and background to the decision-making, inventory management and strategy, and the relationship between them and their significance within the telecommunications sector and specific ETECSA built the basis for the design of the proposal. The strategy was designed in three stages: strategic analysis, formulation and implementation. For the development of the same techniques were used heuristic tools and as potential tools Diagram Cause - Effect and the Matrix OVAR, bringing its application to inventory management as a problem of practice with the participation of experts who contributed to their validation. The design of the proposed strategy was able to demonstrate that the application of decision-making process for inventory management through a strategic and integrated approach contributes to effective decision making and continuous improvement in the management of inventories ETECSA.
Descripción
Palabras clave
Empresa de Telecomunicaciones de Cuba S.A., Toma de Decisiones, Gestión, Inventarios, Estrategias