Propuestas para el mejoramiento de la calidad del proceso de impresión de periódicos en la Empresa Gráfica “Enrique Núñez Rodríguez” de Villa Clara
Fecha
2014-07-22
Autores
González Pérez, Loraine
Título de la revista
ISSN de la revista
Título del volumen
Editor
Universidad Central "Marta Abreu" de Las Villas
Resumen
La mejora continua es un proceso que describe muy bien lo que es, en esencia, la calidad y refleja lo que las empresas necesitan hacer si quieren ser competitivas a lo largo del tiempo. La construcción del nuevo modelo económico cubano presupone de nuevas estrategias competitivas para poder insertarse en el cambiante mercado de las empresas estatales cubanas, para lo que se necesita que estas sean eficaces y eficientes. Pero no siempre se alcanzan los resultados esperados y la calidad de los productos y procesos se ve afectada, provocando insatisfacciones a los clientes y pérdidas económicas a las empresas. La presente investigación se dirige a aplicar un procedimiento que permita determinar las causas de los problemas y realizar propuestas para la mejora de la calidad en el proceso de impresión de periódicos de la Empresa Gráfica “Enrique Núñez Rodríguez” de Villa Clara. Para cumplir este objetivo se hace necesaria la utilización de técnicas de revisión bibliográfica, revisión de documentos, consulta a especialistas, observación directa, entrevistas, método de expertos, Análisis Modal de Fallos y Efectos y diagramas de flujo, diagrama causa efecto, entre otras que posibilitan obtener un resultado argumentado y veraz. Como principal resultado se logró detectar las principales causas que provocan el problema principal y proponer alternativas de solución que contribuyan a su eliminación.
The continuous improvement is a process that it describes very well that is, in essence, the quality and it reflects what companies need to do if they want to be competitive to I deliver it of the time. The construction of the new cost-reducing model the Cuban presupposes of new competitive strategies stops to be able to insert him in the public enterprises' changing market Cubans, for whatever is needed that these be efficacious and efficient. But not always they attain the hoped-for results and the quality of the products and processes looks affected, provoking dissatisfactions to the customers and cost-reducing losses to the companies. Present it investigation goes to apply a procedure that it enable itself to determine the causes of the problems and to accomplish proposals for the improvement of the quality in the process of impression of newspapers of the Empresa Gráfica de Villa Clara. As a mere formality you do this objective necessary the utilization of techniques of bibliographic revision, revision of documents, consultation to specialists, direct observation, interviews, method of experts, Modal Analysis of Fallos and Efectos and diagrams of flow, diagram causes effect, between another one that they make it possible to obtain an argumented and truthful result. As principal result was possible to detect the principal causes that provoke the principal problem itself and to set oneself alternatives of solution that contribute to his elimination.
The continuous improvement is a process that it describes very well that is, in essence, the quality and it reflects what companies need to do if they want to be competitive to I deliver it of the time. The construction of the new cost-reducing model the Cuban presupposes of new competitive strategies stops to be able to insert him in the public enterprises' changing market Cubans, for whatever is needed that these be efficacious and efficient. But not always they attain the hoped-for results and the quality of the products and processes looks affected, provoking dissatisfactions to the customers and cost-reducing losses to the companies. Present it investigation goes to apply a procedure that it enable itself to determine the causes of the problems and to accomplish proposals for the improvement of the quality in the process of impression of newspapers of the Empresa Gráfica de Villa Clara. As a mere formality you do this objective necessary the utilization of techniques of bibliographic revision, revision of documents, consultation to specialists, direct observation, interviews, method of experts, Modal Analysis of Fallos and Efectos and diagrams of flow, diagram causes effect, between another one that they make it possible to obtain an argumented and truthful result. As principal result was possible to detect the principal causes that provoke the principal problem itself and to set oneself alternatives of solution that contribute to his elimination.
Descripción
Palabras clave
Empresa Gráfica “Enrique Núñez Rodríguez”, Villa Clara, Calidad, Gestión de la Calidad, Periódicos, Impresión Gráfica