Herramientas para estudiar la gestión de las tecnologías de la información. Aplicación en empresas de la provincia Villa Clara.
Fecha
2012-07-25
Autores
Díaz Ibarra, Laura Neyla
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Editor
Universidad Central "Marta Abreu" de Las Villas
Resumen
En la presente investigación se desarrollan un conjunto de herramientas para realizar estudios globales de gestión de Tecnologías de la Información (TI); como respuesta al problema científico relacionado a la inexistencia de herramientas que permitan estudiar globalmente la gestión de TI en un sistema empresarial; para lograr, por una parte, caracterizar la importancia actual de estas tecnologías, y por la otra, evaluar el nivel de gestión de TI existente diagnosticando los principales problemas. El herramental propuesto incluye: un cuestionario que permite caracterizar el rol de las TI en un sistema empresarial y diagnosticar el estado actual de su gestión, un indicador integral basado en la lógica difusa compensatoria que posibilita evaluar el nivel de gestión de TI del sistema empresarial estudiado, y un procedimiento que guía la aplicación del cuestionario y el indicador, así como el análisis de los resultados obtenidos. La factibilidad de aplicación del herramental propuesto fue demostrada mediante su implementación en el estudio del sistema empresarial de Villa Clara. Este estudio reveló que las TI son extremadamente importantes en la actualidad para el éxito deseado, sin embargo aún es pésimo el nivel de gestión de estos recursos en las empresas de la provincia; estando los principales problemas relacionados con la organización de la función de TI y la implementación de buenas prácticas, así como la inadecuada alineación existente entre las estrategias de TI y las estrategias empresariales definidas.
In this research it develop a group of methodological instruments in order to carry out global studies of management of Information Technology ( IT) ; like answer to the scientific problem related with the nonexistence of instruments that permit to study globally the management of Information Technology in a managerial system, in order to achieve on one hand characterize the current importance of these technologies and for the other one evaluate the existent level of management of IT , diagnosing the principal problems. The methodological instrument includes: a questionnaire that permit to characterize the role of IT in a managerial system and diagnose the current state of it management, an integral indicator based in a diffuse compensatory logical that facilitates evaluate the level of management of IT of the managerial studied system, and a procedure that guides the application of the questionnaire and the indicator, as well as the analysis of the gotten outputs. The factibility of the application of the instrument proposed was demonstrated through it application in the study of the Villa Clara managerial system. This study revealed that the Information Technology is extremely important at present time for the desired success, however , even is very bad the level of management of Information Technology resources in the companies of Villa Clara Province; being the principal problems related with the organization of the function of IT and the implementation of good practices, as well as the inadequate alignment existent between the strategies of Information technology and the definite managerial strategies.
In this research it develop a group of methodological instruments in order to carry out global studies of management of Information Technology ( IT) ; like answer to the scientific problem related with the nonexistence of instruments that permit to study globally the management of Information Technology in a managerial system, in order to achieve on one hand characterize the current importance of these technologies and for the other one evaluate the existent level of management of IT , diagnosing the principal problems. The methodological instrument includes: a questionnaire that permit to characterize the role of IT in a managerial system and diagnose the current state of it management, an integral indicator based in a diffuse compensatory logical that facilitates evaluate the level of management of IT of the managerial studied system, and a procedure that guides the application of the questionnaire and the indicator, as well as the analysis of the gotten outputs. The factibility of the application of the instrument proposed was demonstrated through it application in the study of the Villa Clara managerial system. This study revealed that the Information Technology is extremely important at present time for the desired success, however , even is very bad the level of management of Information Technology resources in the companies of Villa Clara Province; being the principal problems related with the organization of the function of IT and the implementation of good practices, as well as the inadequate alignment existent between the strategies of Information technology and the definite managerial strategies.
Descripción
Palabras clave
Sistema Empresarial, Tecnologías de la Información (TI), Gestión de Tecnologías de Información