Procedimiento para contribuir al mejoramiento de la gestión logística de almacenes, y al establecimiento de la métrica de sus procesos, en la Universidad Central de Las Villas
Fecha
2009-06-25
Autores
Negrin de Sol, Heikel
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Editor
Universidad Central "Marta Abreu" de Las Villas
Resumen
Atendiendo a la necesidad existente en La Universidad Central Marta Abreu de Las Villas (UCLV) de establecer un procedimiento que contribuya al desarrollo de las actividades que se realizan en los almacenes, se concibe la presente investigación, con el objetivo de: “Desarrollar un procedimiento técnicamente argumentado, que contribuya al mejoramiento de la gestión logística de almacenes, y al establecimiento de la métrica de sus procesos, lo cual podría fomentar y/o implementar las Resoluciones 59/04 y 153/07, dictadas por el Ministerio del Comercio Interior”. El desarrollo de la investigación se sustenta, en el empleo de resoluciones, normas, principios y otros los cuales se integran con la utilización del enfoque en sistema, unido con la aplicación de diferentes métodos de investigación científica. El procedimiento se inicia con un diagnóstico que permite caracterizar la empresa, posteriormente se plantea la etapa operativa, la cual se destaca por analizar el comportamiento de la situación actual que existe en torno a la logística de almacenes, tomando para ello en consideración, la Resolución No. 59/04, la Resolución No. 153/07, así como las evaluaciones de los indicadores claves de desempeño (ICD) y los niveles técnicos asociados a la logística de almacenes, la tercera y última etapa denominada como control, se distingue por precisar el nivel de variabilidad que presenta el sistema, esta etapa está integrada, por el análisis de los resultados, la acción correctora y la supervisión. Los resultados más significativos se destacan a continuación: - El procedimiento desarrollado, conjuga armónicamente todos los procesos claves que se desarrollan en la logística de almacenes. - La aplicación del procedimiento, para contribuir al mejoramiento de la disciplina antes indicada, permite establecer un ordenamiento sobre la base de los indicadores claves de desempeño, y ofrece un nivel de información que puede mantener actualizado a los diferentes niveles de dirección dentro de la UCLV. -El procedimiento a pesar de haberse concebido para las empresas mayoristas que comercializan cargas generales en el país, puede ser generalizado a cualquier empresa que realice la actividad de almacenamiento de productos.
Given the need in the Central University Marta Abreu of Las Villas (UCLV) establish a process that contributes to the development of activities in the stores, the present investigation was designed with the objective: "Develop a procedure Technically argued that contribute to improved management of logistics warehouses, and the establishment of the metric of its processes, which could promote or implement the Resolutions 59/04 and 153/07, issued by the Ministry of Domestic Trade “. The development of research is based on employment decisions, rules, principles and which are integrated using the system approach, coupled with the application of different methods of scientific inquiry. The procedure starts with a diagnosis that can characterize the company, then there is the operational phase, which is distinguished by analyzing the behavior of the current situation that exists on the logistics of storage, taking into account the resolution No. 59/04, Resolution No. 153/07, as well as evaluations of key performance indicators (ICD) and the technical standards associated with the logistics of storage, the third and final stage is as a control, is characterized by specify the level of variability of the system, this phase is composed by analyzing the results, corrective action and monitoring. The most significant results are highlighted below: The procedure developed harmoniously combines all the key processes that take place in the logistics ware house. The application of the procedure, helping to improve discipline above, allows a system based on key performance indicators and provides a level of information that can be up graded to maintain different levels of management within the UCLV The procedure despite designed for companies that sell wholesale general cargo in the country, can be generalized to any company that carries out the function of storage products.
Given the need in the Central University Marta Abreu of Las Villas (UCLV) establish a process that contributes to the development of activities in the stores, the present investigation was designed with the objective: "Develop a procedure Technically argued that contribute to improved management of logistics warehouses, and the establishment of the metric of its processes, which could promote or implement the Resolutions 59/04 and 153/07, issued by the Ministry of Domestic Trade “. The development of research is based on employment decisions, rules, principles and which are integrated using the system approach, coupled with the application of different methods of scientific inquiry. The procedure starts with a diagnosis that can characterize the company, then there is the operational phase, which is distinguished by analyzing the behavior of the current situation that exists on the logistics of storage, taking into account the resolution No. 59/04, Resolution No. 153/07, as well as evaluations of key performance indicators (ICD) and the technical standards associated with the logistics of storage, the third and final stage is as a control, is characterized by specify the level of variability of the system, this phase is composed by analyzing the results, corrective action and monitoring. The most significant results are highlighted below: The procedure developed harmoniously combines all the key processes that take place in the logistics ware house. The application of the procedure, helping to improve discipline above, allows a system based on key performance indicators and provides a level of information that can be up graded to maintain different levels of management within the UCLV The procedure despite designed for companies that sell wholesale general cargo in the country, can be generalized to any company that carries out the function of storage products.
Descripción
Palabras clave
Gestión Logística, Almacenamiento, Diagnóstico