Aplicación de un procedimiento general de auditoría interna del Sistema de Gestión de Recursos Humanos en el Hotel Morón
Fecha
2007-07-25
Autores
González Piqué, Janet
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Editor
Universidad Central "Marta Abreu" de Las Villas
Resumen
La gestión eficaz de los recursos humanos es un elemento fundamental del trabajo de
cualquier organización. A nivel mundial las empresas que se dedican a la prestación de
servicios, reconocen que para ser cada vez más competitivas necesitan prestarle
especial atención a los recursos humanos. En nuestro país, al igual que en todo el
mundo existen insuficiencias en el desempeño del Sistema de Gestión de los Recursos
Humanos. Como una contribución en este sentido, en la presente investigación se
aplicó un procedimiento de auditoría interna para instalaciones turísticas hoteleras
medianas y pequeñas con el objetivo de diagnosticar las principales insuficiencias en el
desempeño del Sistema de Gestión de Recursos Humanos en el Hotel Morón. Como
principales resultados se detectó la necesidad de priorizar aquellas políticas referidas a
la permanencia y al desarrollo del personal, específicamente aquellas cuestiones
relacionadas con el diseño de los perfiles de competencia, el mejoramiento de las
condiciones de trabajo y la formación del personal. Además que no se utilizan las
evaluaciones de desempeño como retroalimentación de las restantes políticas de
recursos humanos. Finalmente, se diseñaron un conjunto de políticas y acciones de
mejora las cuales no representan desembolsos de capital de consideración para el
Hotel.
The effective management of the human resources is a fundamental element of the work of any organization. At world level the companies that are devoted to the benefit of services, recognize that to be more and more competitive they need to pay special attention to the human resources. In our country, as well as in the entire world there are inadequacies exist in the acting of the System of Management of the Human Resources. As a contribution in this sense, in the present investigation a procedure of internal auditory was applied for medium and small hotel tourist facilities with the objective of diagnosing the main inadequacies in the acting of the System of Management of Human Resources in the” Hotel Moron”. As main results the necessity was detected of prioritizing those politicians referred to the permanency and the personnel's development, specifically those questions related to the design of the competition profiles, the improvement of the work conditions and the personnel's formation. It was also found that the acting evaluations are not used as feedback of the remaining politicians of human resources. Finally, a group of political and actions of improvement were designed which don't represent payments of capital of consideration for the Hotel.
The effective management of the human resources is a fundamental element of the work of any organization. At world level the companies that are devoted to the benefit of services, recognize that to be more and more competitive they need to pay special attention to the human resources. In our country, as well as in the entire world there are inadequacies exist in the acting of the System of Management of the Human Resources. As a contribution in this sense, in the present investigation a procedure of internal auditory was applied for medium and small hotel tourist facilities with the objective of diagnosing the main inadequacies in the acting of the System of Management of Human Resources in the” Hotel Moron”. As main results the necessity was detected of prioritizing those politicians referred to the permanency and the personnel's development, specifically those questions related to the design of the competition profiles, the improvement of the work conditions and the personnel's formation. It was also found that the acting evaluations are not used as feedback of the remaining politicians of human resources. Finally, a group of political and actions of improvement were designed which don't represent payments of capital of consideration for the Hotel.
Descripción
Palabras clave
Recursos Humanos / Gestión, Calidad de los Servicios, Gestión por Competencia