Procedimiento para el análisis de los costos asociados a la calidad en empresas de base tecnológica de producciones por proyecto del sector hidráulico. Caso EIPH-VC
Fecha
2011-07-25
Autores
Rojas Julién, Leidys Liset
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Editor
Universidad Central "Marta Abreu" de Las Villas
Resumen
La presente investigación fue desarrollada en la Empresa de Investigaciones y Proyectos Hidráulicos de Villa Clara (EIPH-VC), con el objetivo de implementar un procedimiento para el análisis de los costos asociados a la calidad, que permita a la alta dirección contar con una herramienta de control que garantice la gestión de estos.
Para ello se realiza una revisión bibliográfica con un alto nivel de actualización, donde se abordan los aspectos más significativos sobre la temática. Posteriormente se propone el procedimiento para el análisis de estos costos en Empresas de Base Tecnológica (EBT) de producciones por proyecto del sector hidráulico, además se describe detalladamente cada una de las etapas que lo componen. Al implementarse dicho procedimiento se define y analiza la situación actual de la empresa obteniéndose como problema fundamental fallas en los costos asociados a la calidad.
Dentro de las técnicas y métodos más significativos empleados en el estudio se encuentran: entrevistas, revisión de documentos, método de expertos, diagrama causa-efecto, entre otras que permiten el análisis adecuado de la información.
The present investigation was developed in the Company of Investigations and Hydraulic Projects of Villa Clara (EIPH-VC), with the objective of implementing a procedure for the analysis of the costs associated to the quality that allows to the high address to have a control tool that guarantees the administration of these. With this objective is carried out it a bibliographical revision with a high level of upgrade, where the most significant aspects are approached on the thematic one. Later on the investigation intends the procedure for the analysis of these costs in Companies of Technological Base (EBT) of productions for project of the hydraulic sector, it is also described detailed each one of the stages that compose it. When being implemented this procedure he defined and it analyzes the current situation of the company obtaining you as problem fundamental deficiencies in the costs associated to the quality. Inside the techniques and methods more significant employees in the study are: you interview, revision of documents, experts' method, diagram cause-effect, among others that allow the appropriate analysis of the information.
The present investigation was developed in the Company of Investigations and Hydraulic Projects of Villa Clara (EIPH-VC), with the objective of implementing a procedure for the analysis of the costs associated to the quality that allows to the high address to have a control tool that guarantees the administration of these. With this objective is carried out it a bibliographical revision with a high level of upgrade, where the most significant aspects are approached on the thematic one. Later on the investigation intends the procedure for the analysis of these costs in Companies of Technological Base (EBT) of productions for project of the hydraulic sector, it is also described detailed each one of the stages that compose it. When being implemented this procedure he defined and it analyzes the current situation of the company obtaining you as problem fundamental deficiencies in the costs associated to the quality. Inside the techniques and methods more significant employees in the study are: you interview, revision of documents, experts' method, diagram cause-effect, among others that allow the appropriate analysis of the information.
Descripción
Palabras clave
Empresas de Base Tecnológica (EBT), Costos de Calidad, Empresa de Investigaciones y Proyectos Hidráulicos, Villa Clara