Propuesta de un procedimiento para la gestión de riesgos en el Hospital General Docente de Placetas
Fecha
2013-07-22
Autores
Rodríguez Rivera, Enmanuel
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Editor
Universidad Central "Marta Abreu" de Las Villas
Resumen
El presente trabajo se lleva a cabo en el Hospital General Docente de Placetas con el objetivo de desarrollar un procedimiento que permita gestionar los riesgos presentes en el salón quirúrgico, para detectar los fallos, su ocurrencia y sus consecuencias, además de prevenir y evaluar los mismos, y así poder tomar decisiones objetivas en el mejoramiento de los servicios médicos asistenciales. Para dar cumplimiento a este propósito se realiza un análisis bibliográfico sobre los temas relacionados con la gestión de riesgos como elemento clave de la gestión de la calidad, las normas y procedimientos vigentes sobre el tema. Para el desarrollo de la investigación se emplean técnicas como: observación directa, entrevistas, método de expertos, cuestionarios, diagramas de flujo y mapas de riesgo. Como principales resultados se encuentran: el diseño de un procedimiento para gestionar todos los posibles riesgos que se pueden presentar en una institución hospitalaria, que aplicado en el proceso quirúrgico facilita la definición de los mismos, sus causas y sus efectos para la salud del paciente o los trabajadores del centro.
The present work is carried out at Placetas Hospital General Docent whit the objective of developing a procedure that it permit trying to obtain the present risks at the surgical living room to detect the failures, his witty remark and his consequences, in addition to prevent and to evaluate same ones,, and this way could have taken objective decisions in the improvement of medical helping services. A bibliographic analysis on the themes related with the risk management like key element of steps of quality, the standards and procedures in use on the theme comes true in order to give fulfillment to this purpose. For the development of investigation, they use techniques like direct observation, interviews, method of experts, lists of checkup, effects and flow charts and risk maps. As they find principal result: The design of procedure to try to obtain all of the possible risks that can turn up at a hospitable institution, than it facilitate the definition of manners of failure, his causes applied in the surgical process and his effects for the health the patient or the workpeople of center.
The present work is carried out at Placetas Hospital General Docent whit the objective of developing a procedure that it permit trying to obtain the present risks at the surgical living room to detect the failures, his witty remark and his consequences, in addition to prevent and to evaluate same ones,, and this way could have taken objective decisions in the improvement of medical helping services. A bibliographic analysis on the themes related with the risk management like key element of steps of quality, the standards and procedures in use on the theme comes true in order to give fulfillment to this purpose. For the development of investigation, they use techniques like direct observation, interviews, method of experts, lists of checkup, effects and flow charts and risk maps. As they find principal result: The design of procedure to try to obtain all of the possible risks that can turn up at a hospitable institution, than it facilitate the definition of manners of failure, his causes applied in the surgical process and his effects for the health the patient or the workpeople of center.
Descripción
Palabras clave
Hospital General Docente, Placetas, Hospitales de Enseñanza, Hospitals, Teaching, Gestión de Riesgos, Risk Management