Procedimiento general para la gestión por procesos de cadenas de suministros de productos de la pesca. Aplicación en la cadena de suministro del filete de claria en la “Empresa Pesquera de Villa Claria”
Fecha
2011-07-25
Autores
Morales González, Hector Miguel
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Editor
Universidad Central "Marta Abreu" de Las Villas
Resumen
La presente investigación se realizó en la Empresa Pesquera de Villa Clara (PESCAVILLA), con el objetivo principal de mejorar y aplicar parcialmente un procedimiento para gestionar por procesos cadenas de suministros de productos de la pesca, en este caso enfocado en la cadena del filete de claria, encaminado a la elevación de los niveles de fiabilidad de los procesos que la componen y su efectividad como medio para el logro de un nivel de servicio adecuado al cliente.
Con vistas a lograr este objetivo, se procedió a la aplicación de la primera fase del procedimiento; por lo que los cambios fundamentales, respecto a la propuesta de Machín León y Piedra Jiménez [2010], se realizaron en esta propia fase, esencialmente al procedimiento específico para el diagnóstico, y dentro del mismo a la definición e identificación de los procesos logísticos y detección de variables relevantes. Se emplearon encuestas, tormentas de ideas y entrevistas como principales técnicas de recolección de información, se detectaron los problemas principales existentes en la empresa y se proponen una serie de mejoras para revertir los mismos.
El trabajo contiene, además, un estudio bibliográfico que abarca diferentes temas relacionados con la gestión logística, la gestión por proceso, la gestión de la cadena de suministro, la fiabilidad y criticidad de los procesos asociados a un nivel de madurez determinado, la calidad del servicio al cliente y la toma de decisiones entre otros abordados, estos en función de la naturaleza del tipo de proceso que se realiza.
En la investigación se obtuvo como resultado la transformación y enriquecimiento del procedimiento general, así como procedimientos específicos dentro del mismo, que permitengestionar por proceso la cadena de suministro del filete de claria de PESCAVILLA.
This research was done in the "Villa Clara Fisheries Corporation (PESCAVILLA)" with the goal of improving and implementing the general procedure of Machín León and Piedra Jiménez [2010] to manage supply chains and processes of fishery products, in this case focused on Claria steak chain, aimed at raising levels of reliability of its component processes and their effectiveness as a means to achieve a level of customer service right. In order to achieve this goal we proceeded to implement the first stage of the proceedings, fundamental changes were addressed: the first phase of this, the specific procedure for the diagnosis, and within it the definition and identification processes logistics and detection of relevant variables. Used surveys, brainstorming and interviews as primary data collection techniques, there were major problems existing in the company and proposes a series of improvements to them. The work also contains a literature review covering different topics related to logistics management, process management, managing the supply chain, reliability and criticality of the processes associated with a certain maturity level, quality customer service and decision making among others addressed these depending on the nature of the type of process being performed. The investigation was obtained as a result of the transformation and enrichment of the general procedure, as well as specific procedures within it, allowing you to manage and supply chain process of kibble made in PESCAVILLA.
This research was done in the "Villa Clara Fisheries Corporation (PESCAVILLA)" with the goal of improving and implementing the general procedure of Machín León and Piedra Jiménez [2010] to manage supply chains and processes of fishery products, in this case focused on Claria steak chain, aimed at raising levels of reliability of its component processes and their effectiveness as a means to achieve a level of customer service right. In order to achieve this goal we proceeded to implement the first stage of the proceedings, fundamental changes were addressed: the first phase of this, the specific procedure for the diagnosis, and within it the definition and identification processes logistics and detection of relevant variables. Used surveys, brainstorming and interviews as primary data collection techniques, there were major problems existing in the company and proposes a series of improvements to them. The work also contains a literature review covering different topics related to logistics management, process management, managing the supply chain, reliability and criticality of the processes associated with a certain maturity level, quality customer service and decision making among others addressed these depending on the nature of the type of process being performed. The investigation was obtained as a result of the transformation and enrichment of the general procedure, as well as specific procedures within it, allowing you to manage and supply chain process of kibble made in PESCAVILLA.
Descripción
Palabras clave
Empresa Pesquera de Villa Clara (PESCAVILLA), Gestión de la Cadena de Suministro