Planificación de la calidad del proceso de investigación y desarrollo en el Centro de Capacitación para la formación turística de Villa Clara
Fecha
2015-07-24
Autores
Álvarez Suarez, Víctor Alejandro
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Editor
Universidad Central "Marta Abreu" de Las Villas
Resumen
La planificación de la calidad, constituye un elemento orientador en la gestión de un sistema y la satisfacción de las expectativas siempre crecientes de los clientes donde la demanda, la prevención y la incorporación a la cultura organizacional de proyectos creativos y audaces son la base para la generación de nuevas oportunidades de mejora. En correspondencia con esta concepción, las entidades educativas, deben dirigir y administrar, como una organización de servicios de educación-investigación, orientados a la propia comunidad académica y a su sociedad de referencia, lo que implica innovar en la prestación de sus servicios y por tanto en sus procesos, renovar las competencias y habilidades necesarias en el personal, así como diversificar las fuentes de financiamiento para enfrentar estos cambios. Los centros de capacitación para la formación turística tienen en su encargo social la formación, capacitación de y para los trabajadores del sector, así como, del asesoramiento a las entidades del sector turístico, de ahí que su principal contribución sea asegurar el nivel de capacidad para el desarrollo, la calidad del servicio y la eficiencia del sector, acorde con los estándares internacionales y un alto compromiso con el modelo económico social. Es por ello que el objetivo general de la investigación lo constituye: aplicar un procedimiento para la planificación de la calidad en el proceso de I+D en el centro de capacitación para la formación turística de Villa Clara teniendo en consideración los cambios de escenario. Para ello se considera como base los requerimientos de los clientes y el sistema de partes interesadas.
The planning of the quality always constitutes an element orientador in the management of a system and the satisfaction of the expectations growing of the clients where the demand, the prevention and the incorporation to the organizational culture of creative and audacious projects are the base for the generation of new opportunities of improvement. In correspondence with this conception, the educational entities, they should direct and to administer, like an organization of education-investigation services, guided to the academic own community and their reference society, what implies to innovate in the benefit of their services and therefore in their processes, to renovate the competitions and necessary abilities in the personnel, as well as to diversify the financing sources to face these changes. The qualification centers for the tourist formation have in their social responsibility the formation, qualification of and for the workers of the sector, as well as, of the advice to the entities of the tourist sector, with the result that their main contribution is to assure the level of capacity for the development, the quality of the service and the efficiency of the sector, chord with the international standards and a high commitment with the economic social pattern. It is hence that the general objective of the investigation constitutes it: to apply a procedure for the planning of the quality in the process of I+D in the qualification center for the tourist formation of Villa Clara having in consideration the scenario changes. For it is considered it like base the requirements of the clients and the system of interested parts.
The planning of the quality always constitutes an element orientador in the management of a system and the satisfaction of the expectations growing of the clients where the demand, the prevention and the incorporation to the organizational culture of creative and audacious projects are the base for the generation of new opportunities of improvement. In correspondence with this conception, the educational entities, they should direct and to administer, like an organization of education-investigation services, guided to the academic own community and their reference society, what implies to innovate in the benefit of their services and therefore in their processes, to renovate the competitions and necessary abilities in the personnel, as well as to diversify the financing sources to face these changes. The qualification centers for the tourist formation have in their social responsibility the formation, qualification of and for the workers of the sector, as well as, of the advice to the entities of the tourist sector, with the result that their main contribution is to assure the level of capacity for the development, the quality of the service and the efficiency of the sector, chord with the international standards and a high commitment with the economic social pattern. It is hence that the general objective of the investigation constitutes it: to apply a procedure for the planning of the quality in the process of I+D in the qualification center for the tourist formation of Villa Clara having in consideration the scenario changes. For it is considered it like base the requirements of the clients and the system of interested parts.
Descripción
Palabras clave
Centro de Capacitación, Villa Clara, Escuelas de Hotelería y Turismo, Capacitación, Gestión de Procesos, Calidad, Formación Profesional