Contribución a la gestión de riesgos en el proceso de producción de medicamentos naturales en el Centro de Producción Local de la Empresa de Farmacias y Ópticas de Villa Clara
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Fecha
2019
Autores
Alba Camacho, Dana
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Editor
Universidad Central ‘‘Marta Abreu’’ de Las Villas. Facultad de Ingeniería Mecánica e Industrial. Departamento de Ingeniería Industrial
Resumen
La presente investigación se desarrolló en la Empresa de Farmacias y Opticas de Villa Clara, ubicada en el municipio de Santa Clara, con el objetivo de aplicar un procedimiento para la gestión de los riesgos por procesos. Esta entidad se dedica a comercializar medicamentos de origen industrial, equipos médicos, así como productos destinados a la salud, con fines higiénico-sanitarios y produce y comercializa medicamentos de origen natural, local y dispensarial. Por tal razón el objetivo se centró fundamentalmente en diagnosticar los procesos de dicho centro, detectando las principales dificultades para proponer acciones de mejora.Para cumplir este propósito se hace necesario el empleo de técnicas de análisis y recopilación de la información, entre las que se utilizan se destacan las siguientes: revisión de documentos, la observación directa, entrevistas, método de expertos, Análisis modal de fallos y efectos (AMFE), diagramas de flujo, entre otras que contribuyen a tomar de decisiones basadas en las evidencias del escenario actual en que se desarrolla la organización.Los principales resultados están enfocados en la identificación de los fallos que afectan los procesos que se analizan, determinando para cada uno su causa, efecto y nivel de prioridad, elementos que contribuyen a desarrollar un plan de prevención de riesgos que permite trabajar con un enfoque proactivo para contribuir a la mejora continua de los servicios que se ofrecen en el objeto de estudio práctico.
Palabras Claves: medicamentos naturales, calidad, gestión de riesgos.
The present investigation was developed in the Company of pharmacies and opticians of Villa Clara, located in the municipality of Santa Clara, with the objective of applying a procedure for the management of the risks by processes. This entity is dedicated to commercializing medicines of industrial origin, medical equipment, as well as products destined for health, with hygienic-sanitary purposes and produces and commercializes medicines of natural, local and dispensary origin. For this reason, the objective was mainly focused on diagnosing the processes of said center, detecting the main difficulties to propose improvement actions To fulfill this purpose it is necessary to use techniques of analysis and information gathering, among which the following are used: review of documents, direct observation, interviews, expert method, modal analysis of failures and effects ( FMEA), flow diagrams, among others that contribute to making decisions based on the evidence of the current scenario in which the organization develops. The main results are focused on the identification of the failures that affect the processes that are analyzed, determining for each one its cause, effect and level of priority, elements that contribute to developing a risk prevention plan that allows working with a proactive approach to contribute to the continuous improvement of the services offered in the object of practical study. Keywords: natural medicines, quality, risk management.
The present investigation was developed in the Company of pharmacies and opticians of Villa Clara, located in the municipality of Santa Clara, with the objective of applying a procedure for the management of the risks by processes. This entity is dedicated to commercializing medicines of industrial origin, medical equipment, as well as products destined for health, with hygienic-sanitary purposes and produces and commercializes medicines of natural, local and dispensary origin. For this reason, the objective was mainly focused on diagnosing the processes of said center, detecting the main difficulties to propose improvement actions To fulfill this purpose it is necessary to use techniques of analysis and information gathering, among which the following are used: review of documents, direct observation, interviews, expert method, modal analysis of failures and effects ( FMEA), flow diagrams, among others that contribute to making decisions based on the evidence of the current scenario in which the organization develops. The main results are focused on the identification of the failures that affect the processes that are analyzed, determining for each one its cause, effect and level of priority, elements that contribute to developing a risk prevention plan that allows working with a proactive approach to contribute to the continuous improvement of the services offered in the object of practical study. Keywords: natural medicines, quality, risk management.
Descripción
Palabras clave
Medicamentos Naturales, Control de la Calidad, Gestión de Riesgos, Empresa de Farmacias y Ópticas, Villa Clara