Procedimiento para el análisis ergonómico del mobiliario en instalaciones hoteleras
Fecha
2021
Autores
Morales Oraá, Misleidy de la Caridad
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Editor
Universidad Central ‘‘Marta Abreu’’ de Las Villas. Facultad de Ingeniería Mecánica e Industrial. Departamento de Ingeniería Industrial
Resumen
La presente investigación fue realizada en el Hotel ISLAZUL Santa Clara Libre, perteneciente a la Sucursal con carácter de UEB Complejo Hotelero Islazul Villa Clara, subordinada a la OSDE, Grupo Empresarial Hotelero ISLAZUL S.A. del Ministerio del Turismo, el cual se dedica al alojamiento de personas procedentes principalmente de Alemania, Francia y cubanos residentes en el exterior. En el desarrollo de procesos inversionistas puestos en práctica en el hotel en el pasado no era posible conocer a la hora de comprar un nuevo mobiliario cuál es el más adecuado y, a su vez, los clientes no han manifestado satisfacción en el uso del mobiliario existente. El objetivo fundamental de la realización de este trabajo fue establecer un procedimiento para el análisis ergonómico y, en particular, para la medición de la usabilidad del mobiliario en instalaciones hoteleras. Para cumplir el anterior objetivo se realizó una búsqueda bibliográfica de la literatura internacional y nacional más actualizada, relacionada con la Ergonomía en la Interfase ¨Mueble & Usuario¨, la usabilidad de los productos y en específico la usabilidad del producto mueble, utilizando además técnicas como la revisión documental, las entrevistas, el análisis y la síntesis. El principal resultado obtenido radicó en lograr listar las dimensiones de la usabilidad y sus variables en el producto mueble, las cuales hasta el momento solo han sido abordadas de forma independiente en publicaciones realizadas por autores especializados en el tema. Como principal conclusión se obtuvo que para lograr la satisfacción de los clientes y; en particular, su confort, se precisa que se ponga en práctica el procedimiento propuesto para evaluar la usabilidad en el mobiliario de instalaciones turísticas, y continuar desarrollando estudios posteriores que sean extendidos a diferentes instalaciones turísticas del país.
The present research was made in the Hotel ISLAZUL Santa Clara Libre, belonging of the Branch with the character of UEB Complejo Hotelero Islazul Villa Clara, subordinate to the OSDE, Grupo Empresarial Hotelero ISLAZUL SA of the Ministry of Tourism, which is dedicated to the accommodation of people come mainly from Germany, France and Cubans living abroad. In the development of investment processes implemented in the hotel in the past, it was not possible to know when buying new furniture which is the most appropriate and, in turn, customers have not expressed satisfaction in using the existing furniture. The fundamental objective of carrying out this work was to establish a procedure for ergonomic analysis and, in particular, for measuring the usability of furniture in hotel facilities. To meet the above objective, a bibliographic search of the most up-to-date international and national literature was carried out, related to Ergonomics in the ¨Furniture & User¨ Interface, the usability of the products and specifically the usability of the furniture product, also using techniques such as documentary review, interviews, analysis and synthesis. The main result obtained was to be able to list the dimensions of usability and its variables in the furniture product, which up to now have only been addressed independently in publications made by authors customer satisfaction in particular, their comfort, it is necessary to put into practice the proposed procedure to evaluate the usability of the furniture of tourist facilities, and to continue developing subsequent studies that are extended to different tourist facilities in the country.specialized in the subject. As the main conclusion it was obtained that to achieve.
The present research was made in the Hotel ISLAZUL Santa Clara Libre, belonging of the Branch with the character of UEB Complejo Hotelero Islazul Villa Clara, subordinate to the OSDE, Grupo Empresarial Hotelero ISLAZUL SA of the Ministry of Tourism, which is dedicated to the accommodation of people come mainly from Germany, France and Cubans living abroad. In the development of investment processes implemented in the hotel in the past, it was not possible to know when buying new furniture which is the most appropriate and, in turn, customers have not expressed satisfaction in using the existing furniture. The fundamental objective of carrying out this work was to establish a procedure for ergonomic analysis and, in particular, for measuring the usability of furniture in hotel facilities. To meet the above objective, a bibliographic search of the most up-to-date international and national literature was carried out, related to Ergonomics in the ¨Furniture & User¨ Interface, the usability of the products and specifically the usability of the furniture product, also using techniques such as documentary review, interviews, analysis and synthesis. The main result obtained was to be able to list the dimensions of usability and its variables in the furniture product, which up to now have only been addressed independently in publications made by authors customer satisfaction in particular, their comfort, it is necessary to put into practice the proposed procedure to evaluate the usability of the furniture of tourist facilities, and to continue developing subsequent studies that are extended to different tourist facilities in the country.specialized in the subject. As the main conclusion it was obtained that to achieve.
Descripción
Palabras clave
Hotel ISLAZUL Santa Clara Libre, Turismo, Gestión de la Calidad, Optimización de Procesos