Procedimiento para la evaluación del desempeño del transporte y recolección de los residuos sólidos urbanos
Date
2010-07-25
Authors
León Santos, Teresa
Journal Title
Journal ISSN
Volume Title
Publisher
Universidad Central "Marta Abreu" de Las Villas
Abstract
La presente investigación se realizó en la Unidad Presupuestada de Servicios Comunales del municipio Encrucijada, enfocada específicamente en la actividad de transporte y recolección de los RSU en la localidad del mismo nombre. Abarca, de manera explícita, el diseño y aplicación de una herramienta metodológica para la evaluación del desempeño del servicio en esta importante fase de la gestión, que permita controlar y verificar de manera confiable el comportamiento del mismo, así como el trazo de las correcciones necesarias para su mejora. Los indicadores diseñados para este objetivo son el principal resultado del estudio, unido a la propuesta de planes de mejora para aquellos aspectos en los que se detectaron deficiencias. Por último, logra comprobarse la factibilidad de aplicación del instrumento al ser implementado en la localidad objeto de estudio. Para su realización fueron utilizadas como herramientas fundamentales aquellas relacionadas con la estadística matemática, así como la observación directa y entrevistas individuales para la recopilación de la información, que unidas al enfoque logístico, permitieron el desarrollo de la misma.
The present investigation was realized in the Communal Services Unit of the Encrucijada Municipality, focused specifically in the activity of transport and compilation of the RSU in the locality of the same name. It includes, in an explicit way, the design and application of a methodological tool for the evaluation of the performance of the service in this important phase of the management, which it allows to control and to verify in a reliable way the behavior of the same one, as well as the line of the corrections necessary for his progress. The indicators designed for this target are the principal result of the study, joined the proposal of plans of progress for those aspects in those who detected to themselves shortcomings. Finally, there manages to be verified the practicality of application of the instrument after object of study is implemented in the locality. For his achievement there were used as fundamental hardware those related to the mathematical statistics, as well as the direct observation and individual interviews for the compilation of the information, which joined the logistic approach, allowed the development of the same one.
The present investigation was realized in the Communal Services Unit of the Encrucijada Municipality, focused specifically in the activity of transport and compilation of the RSU in the locality of the same name. It includes, in an explicit way, the design and application of a methodological tool for the evaluation of the performance of the service in this important phase of the management, which it allows to control and to verify in a reliable way the behavior of the same one, as well as the line of the corrections necessary for his progress. The indicators designed for this target are the principal result of the study, joined the proposal of plans of progress for those aspects in those who detected to themselves shortcomings. Finally, there manages to be verified the practicality of application of the instrument after object of study is implemented in the locality. For his achievement there were used as fundamental hardware those related to the mathematical statistics, as well as the direct observation and individual interviews for the compilation of the information, which joined the logistic approach, allowed the development of the same one.
Description
Keywords
Unidad Presupuestada de Servicios Comunales, Encrucijada, Villa Clara, Servicios Comunales, Residuos Sólidos Urbanos, Logística, Logística de los Servicios, Transporte