Análisis, selección y parametrización de un Sistema de Gestión Hotelera. Caso de estudio Hotel “Los Laureles”
Fecha
2012-07-20
Autores
Martínez Morgado, Dariel Eduardo
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Editor
Universidad Central "Marta Abreu" de Las Villas
Resumen
El presente trabajo de diploma está encaminado al análisis, selección y parametrización de un SGH denominado Abanq-Os a un caso de estudio. Para el logro de este objetivo se toma como base, la elaboración de un diagnóstico del estado actual de la entidad objeto de estudio así como metodologías de implementación de un SGH que posibilite el correcto trabajo con este sistema. Seguidamente, se desarrolla una metodología enfocada al análisis, selección y parametrización del los software libres SGH que facilite sentar las bases para una futura implementación en la organización, la cual permite que este proceso se desarrolle de manera organizada y exitosa. La aplicación de este sistema al caso de estudio siguiendo el diagnóstico y la metodología desarrollada permitirá comprobar si realmente este sistema es capaz de integrar las funciones empresariales de la unidad objeto de estudio, mejorar el flujo informativo y por consiguiente el nivel de servicio al cliente.
This diploma work is developed to the analysis, selection and parameterization of a SGH called AbanQ -Os for a case study. To achieve this goal is taken as the base, making a diagnosis of the current state of the entity which is studied as well as implementation methodologies of SGH which enables the correct work with this system. Afterward is develops a methodology focused on the analysis, selection and parameterization of the free software of SGH which help to lay the groundwork for future implementation in the organization, and allows this process can developed in an organized and successful. way The application of this system to the case study following the diagnostics and methodology developed and can proof whether this system can really integrate the business functions of the unit under study, improve information flow and therefore the level of customer service.
This diploma work is developed to the analysis, selection and parameterization of a SGH called AbanQ -Os for a case study. To achieve this goal is taken as the base, making a diagnosis of the current state of the entity which is studied as well as implementation methodologies of SGH which enables the correct work with this system. Afterward is develops a methodology focused on the analysis, selection and parameterization of the free software of SGH which help to lay the groundwork for future implementation in the organization, and allows this process can developed in an organized and successful. way The application of this system to the case study following the diagnostics and methodology developed and can proof whether this system can really integrate the business functions of the unit under study, improve information flow and therefore the level of customer service.
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Palabras clave
Hotel “Los Laureles”, Caso de Estudio, SGH Abanq-Os, Sistema de Gestión Hotelera (SGH), Metodología SGH, Proveedores, Mercados Emisores