Análisis comparativo de métodos multicriterio para la selección de una máquina industrial en la empresa integrada de servicios automotores
Fecha
2019
Autores
Sam González, Nissay
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Editor
Universidad Central ‘‘Marta Abreu’’ de Las Villas. Facultad de Ingeniería Mecánica e Industrial. Departamento de Ingeniería Industrial
Resumen
En muchas situaciones, los seres humanos han de tomar decisiones. Las personas que tienen que asumir la responsabilidad de tomar decisiones difíciles cuyas consecuencias influirán en el proyecto o en la organización a la que pertenecen o dirigen, están sometidas a tensiones profesionales y emocionales. Estas decisiones difíciles se caracterizan por observar intereses contrapuestos, tener elementos de incertidumbre, o poseer elementos difícilmente valorables. Es de gran utilidad tener el mayor número de herramientas posibles de las que podamos servirnos para elegir la alternativa idónea. La presente investigación se apoya en un grupo de herramientas matemáticas conocida como métodos multicriterio, los cuales hacen más eficaz y eficiente el proceso de toma de decisión. La misma está encaminada a facilitar la selección de la máquina industrial del proceso de reparación de motores que se va a cambiar en la empresa EISA de Villa Clara, cuya intención es satisfacer los requerimientos técnicos del funcionamiento del transporte automotor, con la calidad requerida y al menor costo posible. Por esta razón se propone emplear dentro de los métodos multicriterio las técnicas: AHP (Analytic Hierarchy Process) y ELECTRE (Elimination et Choix Tradusiant la Realité) con el propósito de comparar los resultados que brinden dichas técnicas, teniendo en cuenta un grupo de criterios estudiados minuciosamente, dándole a la empresa mayor credibilidad al resultado final y un aumento en la eficacia y eficiencia en el proceso de toma de decisiones.
Palabras claves: toma de decisiones, métodos multicriterio, AHP, ELECTRE.
To support decision making in companies and ensure that it is made quickly and efficiently has been developing a set of mathematical tools called multicriteria methods, which are procedures to select among complex alternatives the most suitable. The present investigation is aimed at facilitating the selection of a project in order to increase the satisfaction of the workers and obtain an improve on the image of the company, taking as an object of practical study the Enterprise Integrate of Automates Services (EISA). For this reason, it is proposed to use the techniques: AHP and ELECTRE within the multicriteria methods and to compare the results offered by these techniques. These tools have emerged during the last decades in order to face the need to speed up and improve the process of decision-making, due to an increasingly dynamic and competitive environment that forces decisions to be taken with agility based on multiple criteria and characterized by its complexity and alternative diversity. Keywords: decision making, multicriteria methods, AHP, ELECTRE
To support decision making in companies and ensure that it is made quickly and efficiently has been developing a set of mathematical tools called multicriteria methods, which are procedures to select among complex alternatives the most suitable. The present investigation is aimed at facilitating the selection of a project in order to increase the satisfaction of the workers and obtain an improve on the image of the company, taking as an object of practical study the Enterprise Integrate of Automates Services (EISA). For this reason, it is proposed to use the techniques: AHP and ELECTRE within the multicriteria methods and to compare the results offered by these techniques. These tools have emerged during the last decades in order to face the need to speed up and improve the process of decision-making, due to an increasingly dynamic and competitive environment that forces decisions to be taken with agility based on multiple criteria and characterized by its complexity and alternative diversity. Keywords: decision making, multicriteria methods, AHP, ELECTRE
Descripción
Palabras clave
Empresa Integrada de Servicios Automotores (EISA), Villa Clara, Métodos Multicriterio, Toma de Decisiones, Gestión Organizacional