Procedimiento para la toma de decisiones en la selección de proveedores de mantenimiento en la empresa de productos lácteos “La Villareña"
Fecha
2007-07-25
Autores
Sánchez Amador, Dorgis
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Editor
Universidad Central "Marta Abreu" de Las Villas
Resumen
La competitividad reinante en el mundo empresarial actual requiere que las organizaciones integren una adecuada gestión del mantenimiento a sus operaciones para poder competir en el mismo. La tercerización de determinadas tareas de esta función y, dentro de esta filosofía, la selección de los proveedores de los servicios tercerizados constituye un aspecto importante dentro del logro de esta ansiada competitividad. El trabajo tiene como objetivo prioritario la presentación de un procedimiento que permita la selección de los mejores proveedores de los servicios de mantenimiento a tercerizar basado en los Factores Críticos de Éxito de esta función en la empresa de productos lácteos “La Villareña” de Santa Clara, o sea, seleccionar aquellas empresas proveedoras más alineadas con las estrategias corporativas y del mantenimiento de la entidad. Además, el trabajo presenta una revisión bibliográfica que permite constatar el estado del arte del tema en cuestión y otros asociados al mismo.
La aplicación parcial de la propuesta, debido a características propias del proceso de selección, demostró su viabilidad al dotar a la empresa contratista de una herramienta que le permite utilizar las fuentes de información recomendables para la ubicación de los proveedores potenciales, identificar los principales criterios de selección a utilizar en el proceso y establecer un proceso de negociación con las probables oportunidades de suministro de servicios de mantenimiento existentes en el mercado
The competence that rules the busyness world today requires integrated organizations with a proper management of their operations if they want to success in this field. The outsourcing of certain tasks of this function within this philosophy: the selection of the outsourcing service providers; is an important aspect to take into account in order to achieve this success. The main goal of this research is the presentation of a procedure to select the best maintenance service providers to outsource, based on the critical factors of the success of this function in an enterprise “La Villareña” in Santa Clara. What we mean is to select the closer provider enterprise to our goals and the strategies of our corporation as well as its maintenance. Furthermore, this research shows a bibliographic revision that shows the real state of this issue and some other associated this at the same time. The partial application of this proposal, due to the main characteristics of the selection process, has proved its worth. It gives the contractors the right tool in order to use the different sources of information that have been recommended and also to locate the best and potential providers, to identify the main selection criteria to use during this process and to establish a negotiation process with the possible opportunities of maintenance service supply existing in the market
The competence that rules the busyness world today requires integrated organizations with a proper management of their operations if they want to success in this field. The outsourcing of certain tasks of this function within this philosophy: the selection of the outsourcing service providers; is an important aspect to take into account in order to achieve this success. The main goal of this research is the presentation of a procedure to select the best maintenance service providers to outsource, based on the critical factors of the success of this function in an enterprise “La Villareña” in Santa Clara. What we mean is to select the closer provider enterprise to our goals and the strategies of our corporation as well as its maintenance. Furthermore, this research shows a bibliographic revision that shows the real state of this issue and some other associated this at the same time. The partial application of this proposal, due to the main characteristics of the selection process, has proved its worth. It gives the contractors the right tool in order to use the different sources of information that have been recommended and also to locate the best and potential providers, to identify the main selection criteria to use during this process and to establish a negotiation process with the possible opportunities of maintenance service supply existing in the market
Descripción
Palabras clave
Gestión del Mantenimiento, Estrategias Corporativas, Proveedores Potenciales