Procedimiento general para la gestión por procesos de la cadena del acopio y beneficio del tabaco. Aplicación en la "Empresa de Acopio y Beneficio del Tabaco de Cabaiguán"
Fecha
2012-07-22
Autores
Pérez Bernal, Yanitza
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Editor
Universidad Central "Marta Abreu" de Las Villas
Resumen
La presente investigación se realizó en la UEB Guayos, perteneciente a la Empresa de Acopio y Beneficio del Tabaco Cabaiguán, con el objetivo principal de mejorar y aplicar parcialmente un procedimiento para gestionar por procesos cadenas de acopio y beneficio del tabaco, encaminado a la elevación de los niveles de fiabilidad de los procesos que la componen y su efectividad como medio para el logro de un nivel de servicio adecuado al cliente.
Con vistas a lograr este objetivo, se procedió a la aplicación de la primera fase del procedimiento; por lo que los cambios fundamentales, respecto a la propuesta de Piedra Jiménez (2010) y Machín León (2010), se realizaron en esta propia fase, esencialmente al procedimiento específico para el diagnóstico, y dentro del mismo a la definición e identificación de los procesos logísticos (detección de variables relevantes). Se emplearon encuestas, tormentas de ideas y entrevistas como principales técnicas de recolección de información. El trabajo contiene, además, un estudio bibliográfico que abarca diferentes temas relacionados con la gestión logística, la gestión por proceso, la gestión de la cadena de suministro, la fiabilidad y criticidad de los procesos asociados a un nivel de madurez determinado, la calidad del servicio al cliente, entre otros abordados, estos en función de la naturaleza del tipo de proceso que se realiza. En la investigación se obtuvo como resultado la transformación y enriquecimiento del procedimiento general, así como procedimientos específicos dentro del mismo, que permiten gestionar por proceso la cadena de acopio y beneficio del tabaco en la UEB Guayos, además se clasificaron los procesos y se determinó los perfiles de madurez de los mismos, se detectaron los problemas principales existentes y se proponen una serie de mejoras.
The present investigation was carried out in the UEB Guayos, belonging to the Company of Storing and Benefit of the Tobacco Cabaiguán, with the main objective of to improve and to apply a procedure partially to negotiate for processes storing chains and benefit of the tobacco, guided to the elevation of the levels of reliability of the processes that you/they compose it and its effectiveness like means for the achievement of a level of appropriate service to the client. With a view to achieving this objective, you proceeded to the application of the first phase of the procedure; for that that the fundamental changes, regarding the proposal of Stone Jiménez (2010) and Machín León (2010), they were carried out in this own phase, essentially to the specific procedure for the diagnosis, and inside the same one to the definition and identification of the logistical processes (detection of outstanding variables). Surveys, storms of ideas and interviews like main techniques of gathering of information were used. The work contains, also, a bibliographical study that embraces different topics related with the logistical administration, the administration for process, the administration of the supply chain, the reliability and criticidad of the processes associated to a certain level of maturity, the quality of the service to the client, among others approached, these in function of the nature of the process type that is carried out. In the investigation it was obtained the transformation and enrichment of the general procedure as a result, as well as specific procedures inside the same one that you/they allow to negotiate for process the storing chain and benefit of the tobacco in the UEB Guayos, the processes were also classified and it was determined the profiles of maturity of the same ones, the existent main problems were detected and they intend a series of improvements.
The present investigation was carried out in the UEB Guayos, belonging to the Company of Storing and Benefit of the Tobacco Cabaiguán, with the main objective of to improve and to apply a procedure partially to negotiate for processes storing chains and benefit of the tobacco, guided to the elevation of the levels of reliability of the processes that you/they compose it and its effectiveness like means for the achievement of a level of appropriate service to the client. With a view to achieving this objective, you proceeded to the application of the first phase of the procedure; for that that the fundamental changes, regarding the proposal of Stone Jiménez (2010) and Machín León (2010), they were carried out in this own phase, essentially to the specific procedure for the diagnosis, and inside the same one to the definition and identification of the logistical processes (detection of outstanding variables). Surveys, storms of ideas and interviews like main techniques of gathering of information were used. The work contains, also, a bibliographical study that embraces different topics related with the logistical administration, the administration for process, the administration of the supply chain, the reliability and criticidad of the processes associated to a certain level of maturity, the quality of the service to the client, among others approached, these in function of the nature of the process type that is carried out. In the investigation it was obtained the transformation and enrichment of the general procedure as a result, as well as specific procedures inside the same one that you/they allow to negotiate for process the storing chain and benefit of the tobacco in the UEB Guayos, the processes were also classified and it was determined the profiles of maturity of the same ones, the existent main problems were detected and they intend a series of improvements.
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Palabras clave
Empresa de Acopio y Beneficio del Tabaco, UEB Guayos, Cabaiguán, Procesos Logísticos, Cadena de Suministro, Servicio al Cliente