Contribución a la mejora de los procesos logísticos en entidades de la provincia de Villa Clara
Fecha
2015-07-23
Autores
Concepción Maure, Lissette
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Editor
Universidad Central "Marta Abreu" de Las Villas
Resumen
En la presente investigación se implementa el procedimiento general para la mejora de los procesos logísticos de Romero Magadan (2014) para dar respuesta al problema de investigación ¿cómo contribuir al mejoramiento de los procesos logísticos en la División Territorial de ETECSA y en la Empresa Comercializadora de Combustible en Villa Clara? Este procedimiento fue seleccionado dado que combina las mejores prácticas del enfoque de gestión de procesos de negocio (BPM) con los modelos de referencia logística (SCOR), así como la gestión de riesgos. Para complementar la determinación del nivel de madurez del sistema logístico propuesta por el procedimiento, se propone en esta tesis un indicador que posibilita el análisis cuantitativo del nivel de desempeño del sistema logístico. Los principales resultados de la investigación fueron en ambas entidades: la identificación de las principales deficiencias del sistema logístico a partir de la modelación detallada de su estado actual, la propuesta de acciones que contribuyen al mejoramiento de sus procesos logísticos en función del análisis realizado y la identificación de puntos de control en función del reconocimiento de los eventos de riesgos por actividades.
In the present research is implemented the general procedure for the improvement of the logistical processes, by Romero Magadan (2014) with the objective of given an answer to the problem of investigation. How to contribute to the improvement of the logistical processes in the Territorial Division of ETECSA and in the Company Commercialization of Fuel in Villa Clara? This procedure was selected since it combines the best practices in the focus of administration of business processes (BPM) with the models of reference logistics (SCOR), as well as the administration of risks. To supplement the determination of the level of maturity of the logistical system proposed by the procedure, intends in this thesis an indicator that facilitates the quantitative analysis of the level of acting of the logistical system. The main results of the investigation were in both entities: the identification of the main deficiencies of the logistical system starting from the detailed model of their current state. The proposal of actions that they contribute to the improvement of their logistical processes in function of the carried out analysis and the identification of control points in function of the recognition of the events of risks for activities.
In the present research is implemented the general procedure for the improvement of the logistical processes, by Romero Magadan (2014) with the objective of given an answer to the problem of investigation. How to contribute to the improvement of the logistical processes in the Territorial Division of ETECSA and in the Company Commercialization of Fuel in Villa Clara? This procedure was selected since it combines the best practices in the focus of administration of business processes (BPM) with the models of reference logistics (SCOR), as well as the administration of risks. To supplement the determination of the level of maturity of the logistical system proposed by the procedure, intends in this thesis an indicator that facilitates the quantitative analysis of the level of acting of the logistical system. The main results of the investigation were in both entities: the identification of the main deficiencies of the logistical system starting from the detailed model of their current state. The proposal of actions that they contribute to the improvement of their logistical processes in function of the carried out analysis and the identification of control points in function of the recognition of the events of risks for activities.
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Palabras clave
Procesos Logísticos, Gestión de Procesos de Negocio, Modelos de Referencia Logística, Gestión de Riesgos, Cadena de Suministros