Estrategia logística para la Empresa de Construcción de la Industria Eléctrica (ECIE) de Villa Clara
Fecha
2014-07-25
Autores
Cárdenas de la Paz, Frank José
Título de la revista
ISSN de la revista
Título del volumen
Editor
Universidad Central "Marta Abreu" de Las Villas
Resumen
El trabajo de diploma aborda la solución ofrecida al problema de investigación relacionado con la carencia de un instrumental metodológico para el desarrollo de estrategias logísticas en la Empresa de Construcción de la Industria Eléctrica (ECIE) según las condiciones de la empresa estatal cubana, por lo que se propuso el desarrollo de un procedimiento para este fin que permitiera aumentar el Nivel de Servicio al Cliente (NSC). Para lograr los objetivos propuestos de antemano, la investigación parte de un examen bibliográfico que permite establecer los términos conceptuales bajo los cuales se sustenta la misma, así como el estudio de las herramientas diseñadas anteriormente y sus principales limitaciones. Luego se plantea el procedimiento que se propone y se exponen sus elementos fundamentales; posteriormente se aplica el instrumento diseñado y se analizan los resultados, comprobándose un aumento en los principales indicadores de NSC previstos en la entidad.
The present diploma work approaches the solution offered to the investigation problem related with the methodological lack of an instrumental one for the development of logistical strategies in the Company of Construction of the Electric Industry (ECIE) according to the conditions of the Cuban state company, for what intended the development of a procedure for this end that allowed to increase the Level of Service to the Client in this entity. To achieve the proposed objectives, the investigation leaves of a bibliographical analysis that allows to establish the conceptual terms under which will be carried out the same one, as well as the analysis of the instruments designed previously and its main limitations, then the procedure is designed that he/she intends and its fundamental elements are exposed and later on the designed instrument is applied and the results are analyzed, being proven an increase in the main indicators of NSC foreseen in the entity.
The present diploma work approaches the solution offered to the investigation problem related with the methodological lack of an instrumental one for the development of logistical strategies in the Company of Construction of the Electric Industry (ECIE) according to the conditions of the Cuban state company, for what intended the development of a procedure for this end that allowed to increase the Level of Service to the Client in this entity. To achieve the proposed objectives, the investigation leaves of a bibliographical analysis that allows to establish the conceptual terms under which will be carried out the same one, as well as the analysis of the instruments designed previously and its main limitations, then the procedure is designed that he/she intends and its fundamental elements are exposed and later on the designed instrument is applied and the results are analyzed, being proven an increase in the main indicators of NSC foreseen in the entity.
Descripción
Palabras clave
Empresa de Construcción de la Industria Eléctrica (ECIE), Villa Clara, Logística, Estrategias Logísticas