Procedimiento para el diseño e implementación de un Sistema de Gestión de la Calidad. Aplicación en la Empresa Provincial de Muebles y Artesanía de Villa Clara
Archivos
Fecha
2011-07-25
Autores
López Arcia, Danay
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Editor
Universidad Central "Marta Abreu" de Las Villas
Resumen
El presente Trabajo de Diploma se realiza con el objetivo de desarrollar un procedimiento
para el diseño e implementación del Sistema de Gestión de la Calidad (SGC) en la
Empresa Provincial de Muebles y Artesanía de Villa Clara, de manera que se ajuste a las
normativas existentes y contribuya a mejorar continuamente su desempeño. En función de
lograr este objetivo, se efectúa primeramente una revisión bibliográfica del tema
fundamentado por un análisis crítico de la literatura analizando a diferentes autores para
establecer los procederes que se ajusten al desempeño empresarial. Seguidamente se
caracteriza la entidad y se diseña el procedimiento metodológico general, tomando como
base lo descrito en el Decreto No.281/2007 ��Reglamento para la implantación y
consolidación del Sistema de Dirección y Gestión Empresarial Estatal�� y las características
establecidas en las Normas Internacionales ISO 9001:2008. Finalmente, se aplica el
procedimiento propuesto en el diseño del Sistema de Gestión de la Calidad en la empresa
objeto de estudio, con alcance a los servicios de la entidad, y la producción de forma
mayorista en ambas monedas de productos de uso doméstico a partir del pedido de
clientes.
The present diploma the works is carried out with the objective of developing a procedure to design and implant the Quality Administration System in the furniture and craft Provincial Company of Villa Clara, so that it is adjusted to the existent regulatory schemes and contributes to improve it continually. In order to full fill this objective, it was necessary a bibliographical view of the topic based on a critical analysis of the literature taking into account different authors' opinion to stablish the procedures that are adjusted to the managerial acting. After that the entited is characterized and then the general methodological is designed, based on the Ordinance No.281/2007 "Regulation for the installation and consolidation of the Direction System and State" Managerial Administration and the characteristics settled down in the International Norms ISO 9001:2008. Finally, the procedure propused is applied in the design of Quality Administration System in the company as the study object, with reach to the services of the entity, and the production in both currencies, starting from the order of clients, for those domestic.
The present diploma the works is carried out with the objective of developing a procedure to design and implant the Quality Administration System in the furniture and craft Provincial Company of Villa Clara, so that it is adjusted to the existent regulatory schemes and contributes to improve it continually. In order to full fill this objective, it was necessary a bibliographical view of the topic based on a critical analysis of the literature taking into account different authors' opinion to stablish the procedures that are adjusted to the managerial acting. After that the entited is characterized and then the general methodological is designed, based on the Ordinance No.281/2007 "Regulation for the installation and consolidation of the Direction System and State" Managerial Administration and the characteristics settled down in the International Norms ISO 9001:2008. Finally, the procedure propused is applied in the design of Quality Administration System in the company as the study object, with reach to the services of the entity, and the production in both currencies, starting from the order of clients, for those domestic.
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Palabras clave
Sistema de Gestión de la Calidad (SGC), Sistema de Dirección y Gestión Empresarial Estatal, Empresa Provincial de Muebles y Artesanía, Villa Clara