Diseño e implementación del proceso de gestión de Tecnologías de la Información en la empresa de software DESOFT V.C
Fecha
2012-07-20
Autores
Bermúdez Navarro, Yasley
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Editor
Universidad Central "Marta Abreu" de Las Villas
Resumen
En la presente investigación se aplica el procedimiento propuesto por Pérez Lorences (2010) para diseñar e implementar el proceso de gestión de TI en la empresa de software DESOFT V.C; como respuesta a la necesidad que tiene esta empresa de formalizar las actividades que deben ser llevadas a cabo en función de lograr planificar, organizar, adquirir, implantar, dar soporte y monitorear estos valiosos recursos. Adicionalmente se propone un procedimiento para la construcción de un CMI de TI, que a través de sus cuatro fases permite contar con una herramienta valiosa de control de gestión de TI y un indicador integral que exprese el comportamiento de la empresa en este sentido. A partir del diseño e implementación del proceso de gestión de TI en DESOFT se pudo comprobar la elevación de su nivel de gestión y la mejora del comportamiento en todos los dominios, quedando resueltos en gran medida la mayoría de los problemas identificados en esta empresa en el diagnóstico realizado en el año 2010.
This investigation applies the procedure proposed by Pérez Lorences (2010) to design and implementing the IT management process at the company of software DESOFT V.C; in response to the need to formalize the activities that must be accomplished in terms of planning, organizing, acquiring, establishing, giving support and monitoring these valuable resources. Additionally is proposed a procedure for the construction of a IT BSC, than through his four phases permits having a valuable IT tools of management control and an integral indicator that express the company performance in this sense. Beginning with the design and implementation of the IT management process in DESOFT could find the elevation of his management level and the improvement of the performance in all of the dominions itself, getting solved to a large extent the majority of the problems once 2010 were identified at this company in the diagnosis accomplished.
This investigation applies the procedure proposed by Pérez Lorences (2010) to design and implementing the IT management process at the company of software DESOFT V.C; in response to the need to formalize the activities that must be accomplished in terms of planning, organizing, acquiring, establishing, giving support and monitoring these valuable resources. Additionally is proposed a procedure for the construction of a IT BSC, than through his four phases permits having a valuable IT tools of management control and an integral indicator that express the company performance in this sense. Beginning with the design and implementation of the IT management process in DESOFT could find the elevation of his management level and the improvement of the performance in all of the dominions itself, getting solved to a large extent the majority of the problems once 2010 were identified at this company in the diagnosis accomplished.
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Palabras clave
Empresa de Software DESOFT, Villa Clara, Seguridad de la Información, Tecnologías de la Información (TI), Estándares ISO