Diseño de los perfiles de competencias de cargos y puestos de trabajo en el hotel “Jagua”
Fecha
2007-07-25
Autores
Velázquez Gómez, Maylín
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Editor
Universidad Central "Marta Abreu" de Las Villas
Resumen
El presente trabajo investigativo se desarrolla en el hotel Jagua perteneciente al Grupo Hotelero
Gran Caribe con el objetivo de diseñar los perfiles de competencia de los cargos y puestos de
trabajo. En este sentido se realizó un diagnóstico de la situación actual de la gestión de
recursos humanos como punto de partida para detectar la necesidad de realizar un estudio de
análisis y descripción de puestos de trabajo, como base para elaborar los Perfiles de
competencias.
Entre las principales técnicas y/o métodos utilizados para la investigación se encuentran el
análisis documental, la observación directa, las entrevistas individuales, las encuestas a
directivos y empleados, las cuales mostraron su eficiencia en este tipo de estudio. Como
resultado de la investigación se elaboró un manual de perfiles de competencias de cargos y
puestos de trabajo para el hotel Jagua los cuales son superiores a sus antecesores (los
profesiogramas), porque superan las insuficiencias achacadas a éstos y brindan las cualidades
que exige la creciente competencia generada por el desarrollo masivo del turismo.
The present investigative work has been developed in the Jagua hotel, which belongs to the Hotel Group Gran Caribe, with the purpose of design the competition profiles of charges and work positions. In this sense it was carried out a diagnostic of the current situation of the human resources management, like starting point to detect the necessity to realize a work positions analysis and description study, as a base to elaborate the competitions Profiles. Among the main techniques and/or methods used for the investigation are documental analysis, direct observation, individual interviews, and enquiries to directors and employees, which showed their efficiency in this kind of study. As a result of the investigation it was elaborated a manual of competitions profiles of charges and work positions for the Jagua hotel, which are superior to their predecessors (the charge profiles), because they overcome the inadequacies attributed to these, and give the qualities that demands the growing competition generated by the tourism massive development.
The present investigative work has been developed in the Jagua hotel, which belongs to the Hotel Group Gran Caribe, with the purpose of design the competition profiles of charges and work positions. In this sense it was carried out a diagnostic of the current situation of the human resources management, like starting point to detect the necessity to realize a work positions analysis and description study, as a base to elaborate the competitions Profiles. Among the main techniques and/or methods used for the investigation are documental analysis, direct observation, individual interviews, and enquiries to directors and employees, which showed their efficiency in this kind of study. As a result of the investigation it was elaborated a manual of competitions profiles of charges and work positions for the Jagua hotel, which are superior to their predecessors (the charge profiles), because they overcome the inadequacies attributed to these, and give the qualities that demands the growing competition generated by the tourism massive development.
Descripción
Palabras clave
Hotel Jagua, Diagnóstico, Recursos Humanos / Gestión